Help & Info / Travel Info / Cancel & refund Welcome to our travel info center
Here’s where you can find information about your trip by topic or where you are on your journey.
Manage your booking
Easily manage your booking online, change or cancel your trip, add bags and other travel extras like meals and lounge access, and take care of other things related to your trip.
Cancel & refund
You can cancel your flight and apply for a refund under My trips . And if we need to cancel your flight, we'll guide you through your options.
Refund policy SAS' refund policy varies depending on whether your flight is canceled by you or by SAS.
If you cancel your flight
The refund amount depends on the ticket rules
Refunds are issued to the original payment method
Most taxes and fees are refunded, but service charges and cancellation fees are non-refundable
Travel extras are non-refundable
If SAS cancels your flight, you can
Accept and travel on a new proposed flight
Rebook on another flight, free of charge
Cancel your booking and get a refund or an SAS Travel Voucher
FAQs
How do I cancel a booking?
Can I cancel just one ticket or flight in a booking?
When will I get my refund?
Can I get a refund if I get sick?
What if my visa is rejected or my passport will expire soon and I am denied boarding?
What if there is a death in my family and I can't travel?
Will I get my EuroBonus points back if my ticket is refundable?
Let us know what you think! Need to contact customer service?
