Welcome to our travel info center

Here’s where you can find information about your trip by topic or where you are on your journey.

Baggage

Your baggage allowance depends on your ticket type, destination and EuroBonus membership level. When you book your trip, you’ll see what baggage is included in your ticket. If you already have a flight booked, log in to My trips to see what is included.

Delayed baggage

  • If you don't receive your checked bag when you arrive, report it as soon as possible so we can help locate your bag and get it to you as quickly as possible. You can report delayed baggage at the airport or online.

  • At the airport, report the delay at the service desk in the baggage claim area. If the desk isn't open, you can file a delayed baggage report online within 7 days of your flight’s arrival. Once you file a report, you can track the status of your bag.

Track your baggage

You can track the status of your delayed baggage using your PIR number.

FAQs

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