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2025-04-09 12:46:38
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  • Travel info
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Welcome to our travel info center

Here’s where you can find information about your trip by topic or where you are on your journey.

Select main category

  • Before travel
  • Day of travel
  • After your trip
  • All info

All information

  • Check-in & boarding
  • Onboard
  • Our ticket types
  • Flight information
  • Baggage
  • Travel with pets
  • Travel with children
  • Manage your booking
  • Assistance while traveling
  • At the airport

Baggage

Your baggage allowance depends on your ticket type, destination and EuroBonus membership level. When you book your trip, you’ll see what baggage is included in your ticket. If you already have a flight booked, log in to My trips to see what is included.

  • Carry-on baggage
  • Checked baggage
  • Special baggage
  • Restricted items
  • Damaged baggage
  • Delayed baggage

Checked baggage

Larger bags including suitcases, strollers and special items like golf clubs, skis and bikes.

  • Max size: 158 cm (length + width + height)

  • Max weight: 23 kg (32 kg with fees for heavier bags).

Add baggage
Check status of delayed baggage

FAQs






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Contact SAS Customer Service

For checking, changing or canceling a booking, or to add travel extras, the fastest option is to log in to My trips

Chat with us

Medium wait time. Our chatbot Ture can help you with the most common issues 24/7. And if Ture can't help, you can live chat with an agent.

Give us a call

Longest wait time. Get in touch by calling SAS Customer Service or our designated EuroBonus Gold/Diamond hotline.