Israeli Air Services Law and Passenger Rights

This notice is provided to you by virtue of the Aviation Services Law (Compensation and Assistance Due to Flight Cancellation or Change of Conditions), 2012 (shall be defined hereinafter in this document as: "the Law"). Please note that the Law also includes Temporary Orders that may apply to you.

This notice is a summary of the Law, and does not include the full provisions of the Law, including all entitlements and exceptions. In the event of a conflict between this notice and the Law, the provisions of the Law will prevail.

The definitions and terms in this document have the meaning ascribed to them in the Law.

If one of the cases detailed in sections C to G below occurs, and subject to the applicable law, you will be entitled to the benefits detailed in this notice, provided that all of the following conditions are met:

• Your flight is scheduled to depart from or to arrive in Israel;

• A flight ticket for the flight has been issued to you ;

• You showed up on time (as defined by the Law) for your flight (except in case of flight cancellation);

Notwithstanding what is stated in section B(1) above, you will not be entitled to the benefits detailed in this notice if one of the following conditions is met:

• You received a notification regarding your transfer to a flight other than the one for which you were issued the flight ticket, and you arrived at your final destination on the time stated on the original flight ticket;

• You received the flight ticket without payment, or if the flight ticket was purchased at a special rate that is not available to the public directly or indirectly (unless it was issued through a Frequent Flyer Program).

In the event of a flight delay of at least 2 hours and less than 5 hours, from the flight time specified on the flight ticket, you are entitled to receive the following services free of charge (including by way of a refund upon presentation of receipts in reasonable amounts):

• Food and drinks reasonably proportionate to the waiting time;

• Two phone calls as well as sending a message via fax/e-mail per your choice.

• If the flight delay lasts at least 5 hours and less than 8 hours, you are entitled, in addition to the services listed above, to choose between a Request for a refund of the ticket amount paid for the delayed flight or an Alternative Flight (as defined by law). If you chose an alternative flight departing the next day, you are also entitled to (including by way of a refund upon presentation of receipts in reasonable amounts depending on the circumstances of the case): Accommodation; and Ground Transportation from the airport to the hotel and back.

If your flight did not take place or departed with a delay of at least 8 hours, from the flight time specified on the ticket, you are entitled to receive the following services free of charge (including by way of a refund upon presentation of receipts in reasonable amounts depending on the circumstances of the case):

• Food and drinks reasonably proportionate to the waiting time;

• Two phone calls as well as sending a message via fax/e-mail;

• Accommodation;

• Ground transportation from the airport to the hotel and back.

Also, you are entitled to choose between a Request for a refund of the ticket amount paid for the cancelled flight or an Alternative Flight (as defined by the Law).

In addition, you have the right to contact us in writing with a request to receive monetary compensation as stipulated in the first appendix to the Law. Note that you will not be entitled to monetary compensation if one of the exceptions stipulated in the Law applies, such as, among others:

• You were notified of the flight cancellation in advance, in accordance with the specified timeframes and conditions stipulated by the Law.

• The flight Cancellation was caused by special circumstances that were not under the company’s control, and the company did everything in its power to prevent the cancellation;

• The flight was canceled due to a strike or protected shutdown;

• The flight was canceled to avoid desecrating Shabbat or a holiday; Also note that if you have chosen an alternative flight, we will be entitled to reduce by half the amount of monetary compensation, all subject to and in accordance with the terms and conditions defined by the Law.

If your flight has been advanced by more than 5 hours and not more than 8 hours, and you have received notification of this less than 14 days before the flight time specified on the flight ticket, you can choose between a Request for a refund of the ticket amount paid for the cancelled flight or an Alternative Flight (as defined by the Law).

If your flight has been advanced by more than 8 hours, and you received notification of this less than 14 days before the time of the flight, then in addition to the avbove you have the right to contact us in writing with a request to receive monetary compensation as stipulated in the first appendix to the Law. Note that you will not be entitled to monetary compensation if one of the exceptions stipulated in the Law applies, such as, among others:

• The flight Cancellation was caused by special circumstances that were not under the company’s control, and the company did everything in its power to prevent the cancellation;

• The flight was canceled due to a strike or protected shutdown;

In a case where we deny boarding to a passenger who has been issued a flight ticket, including due to overbooking, we will first approach the passengers registered on the flight and check if there is a passenger among them willing to give up their seat on the flight in exchange for compensation to be agreed upon between us and the passenger.

If you are denied boarding on a flight and you did not agree to voluntarily give up your seat as stated above, then you are entitled to to receive the following services free of charge (including by way of a refund upon presentation of receipts in reasonable amounts depending on the circumstances of the case):

• Food and drinks reasonably proportionate to the waiting time;

• Two phone calls as well as sending a message via fax/e-mail;

• Accommodation ;

• Ground transportation from the airport to the hotel and back.

In addition, you are entitled to choose between a Request for a refund of the ticket amount paid for the cancelled flight or an Alternative Flight (as defined by the Law); and also you have the right to contact us in writing with a request to receive monetary compensation as stipulated in the first appendix to the Law (the Company nay be entitled to reduce this amount by half, subject to the timeframes and conditions stipulated by the Law).

Note that the provisions detailed in this section will not apply to you if you cannot be accommodated on the flight due to security reasons, your health condition, concerns about endangering the safety of the flight, or if you do not possess adequate travel documents. Notwithstanding the above, you may nevertheless still be entitled to monetary compensation if you were denied boarding due to security reasons, but the circumstances detailed in the Law apply.

If you are transferred to a higher class than specified on your flight ticket, no additional payment will be required.

If you were transferred to a class lower than the one listed on your flight ticket, you are entiteld to monetary compensation in accordance with the provision in the second appendix to the Law; And if the flight includes a layover or the flight ticket was purchased as part of a tour package - the compensation will be calculated in accordance with the instructions and conditions established by the Law.