Skip to content
SAS logotypeCelebrating80 years
Woman working on an airline flight

Accessibility of the SAS website

How accessible is SAS’ website?

The SAS website, flysas.com, partially conforms to the accessibility standard EN 301 549, version 3.2.1. This means that some parts do not yet meet all the requirements in the standard. This page describes the known problems on the website.

For help and more information, see Accessibility at SAS.

Known issues

At the time of writing, we are aware of the following main categories of accessibility problems:

  • Some self-service tasks, for example check-in, use older systems. These parts can be hard to complete with a screen reader or a keyboard.

  • The Flight status page has accessibility problems. It can be hard to use with a keyboard or a screen reader.

  • Some content pages do not use our new design yet. These pages have several accessibility problems, for example text with low contrast against the background.

  • Some images and icons have no text description, or the description is not correct.

  • On some pages, headings have the wrong level. This makes it harder to understand how the page is organized if you use a screen reader.

  • On some pages, it can be hard to see which link or button is selected if you use a keyboard.

  • Some PDF documents do not work well with screen readers.

  • The payment step has a time limit. You can extend it, but only up to 15 minutes in total.

This page was last updated: 2026-10-07