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Refund due to visa rejection

This form is for requesting a refund for a trip to/from China in the event your visa application has been rejected.

To get a refund, you need to make a request before your original departure time. We’ll cancel your entire booking and refund your ticket in full provided you meet the requirements. If you do not meet the requirements, we’ll refund you according to the ticket rules. Traveling companions will be refunded based on the same evaluation.

If you have questions or need help, just contact SAS Customer Service

Travel details

Are you traveling to or from China?

Cancellation details

* Required information

Did you book your trip through a travel agent?

Do you want to cancel the entire booking?

Do you want to cancel all travelers in your booking?


Add the travelers whose trips you'd like to cancel.

Booking details

* Required information

Booking reference: undefined

Fill in your booking details below.

Enter your booking reference

Copy of visa rejection

* Required information


Upload a copy of your visa rejection from the embassy (one per traveler).

You can only upload .jpg, .jpeg, .png and .pdf files. The maximum file size is 5 MB.

Please upload a copy of the visa rejection

Contact information

* Required information


Enter the email address that was used when you made the booking.

Please complete the following fields to continue

    Please add a first name
    Please add a last name
    Please add a valid email address

    You must certify that the information provided is true and correct

    Read more about how SAS handle your personal data in our Privacy Policy