If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Contact the applicable National Enforcement Body. You can find contact information here. More information about your rights can be found here.
An Online Dispute Resolution platform, set up by the European Commission, also provides access to alternative dispute resolution (ADR).
For the United Kingdom, you can refer your complaint to the Centre for Effective Dispute Resolution (CEDR). CEDR is approved by the Civil Aviation Authority (CAA) and specializes in mediation and Alternative Dispute Resolution (ADR). The CEDR is an independent non-profit organization which evaluates claims and produces written decisions. When a decision is accepted by the customer, it becomes binding for the airline.
You will need to refer your complaint to them within 12 months after our final response.
CEDR can be contacted here:
Centre for Effective Dispute Resolution
100 St. Paul’s Churchyard
London EC4M
United Kingdom
Tel: +44 (0) 20 7536 6000
http://www.cedr.com/
https://www.cedr.com/consumer/aviation/