Damaged baggage
If your baggage is damaged during your flight, report it as soon as possible so we can help you quickly. The best place to do this is at the airport's baggage service desk, but you can also do it online within 7 days of receiving your bag.
Please note that SAS is not liable for pre-existing damage or normal wear and tear (e.g. scratches, minor tears or broken zippers due to overpacking).
Report damaged baggage
If your baggage is damaged, please follow these steps:
Report the damage directly at the baggage service desk where they'll assess the damage and give you a written report and PIR number (e.g. ARNSK12345). Keep this report as proof of the damage. If the service desk is closed, take photos of your damaged bag and bag tags with the baggage service desk in the background, and file a damaged baggage claim online
If you notice the damage after leaving the airport, you can file a damaged baggage claim online
For more details, please refer to our Conditions of Carriage, Article 17.2
Compensation for damaged baggage
Repair or replace bag
If you're a resident of Scandinavia and your bag was damaged during your flight, you can have it repaired or exchanged via our partner Bag Support. You’ll need to register your damaged bag no later than 7 days after you have received the bag.
If your bag cannot be repaired or replaced
You can apply for compensation if:
Bag Support has assessed that the bag can't be repaired or replaced
You reside outside of Scandinavia
For more information on SAS’ liability in the case of damage, please read our Conditions of Carriage article 17.2