Earn, use and exchange points with Scandic Hotels

• You need to be a member of at least one of the two programs for 30 days or more in order to be able to link your accounts.

• Your EuroBonus account can be linked to no more than one Scandic Friends account.

• Your membership details (first name, last name, email, mobile number, and date of birth) must match on both programs. Link to update your account details.

• Minors (under 18 years of age) are not eligible to link their accounts.

• Either via SAS or Scandic

• Once linked you will be able to match your levels (if eligible) and exchange your points between the two programs

No, campaign points at linking will only be paid out the first time you link your accounts. Please also note that you have to wait 30 days after unlinking before you can link again.

• You can request to unlink your accounts from the Scandic tab in your EuroBonus profile

• Closure of one of your linked accounts will result in unlinking to the other account Membership level matching

• Please note that after unlinking you have to wait 30 days to link again

• If you have reached Silver level or above in EuroBonus, or Level 4 and above in Scandic Friends, you might be eligible to upgrade your level in the other program according to the following equivalency rules:

• EuroBonus to Scandic Friends:

  • Silver > Level 4 (Dear Friend)

  • Gold > Level 5 (Loyal Friend)

  • Diamond > Level 6 (True Friend)

• Scandic Friends to EuroBonus:

  • Level 4 > Silver

  • Level 5 > Gold

  • Level 6 and 7 > Diamond

• Scandic Friends Levels 1, 2 and 3, and EuroBonus Members are not eligible to upgrade their level in the other program

• Please note that only Scandic Friends Level 6 members who have reached the program requirements for that level are eligible to upgrade their EuroBonus level to Diamond

When you link your accounts, your levels will be automatically matched if you are eligible to it.

• If you are upgraded to EuroBonus Silver, you will enjoy all the Silver level benefits

• If you upgrade your EuroBonus level to Gold or Diamond through a level match, you will receive all level benefits with the exception of Give away membership. Please note that if you have earned EuroBonus Gold and wish to upgrade to Diamond via level matching with your Scandic Friends Level 6, you will need to give away a Silver membership prior to matching your membership levels in order to enjoy this benefit. Once upgraded to Diamond, you will no longer be able to give away a Silver membership.

• Level upgrades to EuroBonus Gold or Diamond will not count towards your Lifetime Gold counter (exception if you earn Gold level and upgrade to Diamond)

No, you must earn your level in each program independently. You cannot accumulate your level-earning points from both programs nor can you exchange them between programs

• When you upgrade your EuroBonus level by matching your memberships, your membership level expiry date will match that of your membership level at Scandic Friends.

• For example, if you are a EuroBonus Silver with level expiry date 30 April and a Scandic Friends Level 5 with level expiry date 31 July, and match your memberships, you will be upgraded to EuroBonus Gold with expiry date 31 July.

• Please note that your qualification period to meet the EuroBonus level requirements will remain unchanged, even if you upgrade your level by matching with your Scandic Friends account. Only the membership level expiry date will be affected.

• If you’re a EuroBonus Lifetime Gold member, your matched Scandic membership level may incorrectly show an expiration date after 12 months. Please ignore this, your membership level at Scandic will continue to be renewed.

• EuroBonus level upgraded from Scandic Friends: once your accounts are linked, your EuroBonus level will automatically be updated if you upgrade or renew your membership level at Scandic Friends

• Scandic Friends level upgraded from EuroBonus: at first, you will need to manually request to re-match your level if you upgrade or renew your EuroBonus level

If you are downgraded in one program at your level expiry date and had upgraded your level in the second program, then you will also be downgraded in the second program accordingly. EuroBonus applies soft landing rules, ie you will never be downgraded two levels. If this soft landing is a result from your Scandic Membership matching, your new soft landed level will have 12 months expiry date.

• If your EuroBonus membership level is upgraded through level matching from your Scandic Friends account, and during this period you reach the requirements for that same level during your qualification period, then you will enjoy EuroBonus level benefits and expiry date according to regular EuroBonus rules

• For example, if you upgrade your EuroBonus level to Gold thanks to your Level 5 at Scandic friends, then earn 45 Level flights or 45 000 Level points, you will be able to give away a Silver membership, your Lifetime Gold counter will increase by one, and your level expiry date will follow regular EuroBonus expiry date rules (end of qualification period +15 months for a level upgrade).

• You can convert 1 EuroBonus points into 2 Scandic Friends points, and inversely convert 2 Scandic Friends points into 1 EuroBonus point.

• There is no cost for exchanging points between the programs.

No. Only Bonus points can be exchanged with Scandic Friends points.

• You can convert from 1 to as many points as you want per transaction.

• Please note that you can only convert an even number of Scandic Friends points into EuroBonus points.

• Please note that point transfers between SAS and Scandic do not affect your Fly Premium level (SAS EuroBonus Mastercard Premium).

Exchanging points from one program to another shouldn’t take more than a few minutes.

• If the points that are exchanged have an expiration date within the next 12 months, the points will keep their original expiry dates once exchanged to the other program.

• If the points that are exchanged have an expiry date beyond 12 months, their expiry will be reduced to 12 months once they are exchanged between programs.

• Please note that the points with the nearest expiration dates will be exchanged first (first-in-first-out)

• If you are a EuroBonus Diamond member:

  • If you convert EuroBonus points to Scandic Friends points, they will receive an expiry of 12 months once exchanged to Scandic Friends.

  • If you convert Scandic Friends points to your EuroBonus account, the points will retain the lowest of their original expiry date or 12 months according to the rule above (i.e. “No point expiration” benefit for Diamond members does not apply to points exchanged from Scandic Friends)

Any point exchange transaction is irreversible, however you can freely transfer the points back to the other program at no cost.

Any members in a point sharing group is allowed to exchange the group’s points to their linked Scandic Friends account as long as the owner of the Point Sharing group grants them right to use points.

Yes. From November 2025, you can pay with money, and from early 2026, you’ll also be able to pay with EuroBonus points.

Yes. When you pay with money, you’ll right now earn 70 Bonus points and 35 Level points for every 100 SEK/NOK/DKK, 10 EUR or 33 PLN you spend. Just make sure you're logged in to EuroBonus account when you book.

Yes, if your Scandic Friends account is linked to your EuroBonus account, or if you enter your Scandic Friends membership number when you book. Just make sure you're logged in to EuroBonus account when you book.

If your Scandic Friends account is linked to your EuroBonus account or you entered your membership number when you booked, just log in to Scandic’s website and go to My Stays where you can view your booking and make changes, e.g. change date, cancel or add extras. You can also contact Scandic Member Service for help.

If you booked while logged in or out of an unlinked EuroBonus account or didn’t add your Scandic Friends number when you booked, just open your booking confirmation email and click View/cancel this booking. You’ll be directed to the My Stays page in guest mode.

Then, enter your first name and the email address you used for the booking and click Search. Once your booking appears, you can make any changes, cancellations or additions. You can also contact Scandic Member Service for help.

Refunds for bookings paid by credit card are handled by Scandic. The time it takes for the money to appear in your account depends on your bank and payment method. This may vary between banks.

If you still haven’t received your refund, contact Scandic Member Service for help.

Refunds for bookings paid with EuroBonus points are handled by Scandic. If you still haven’t received your points, contact Scandic Member Service for help.

You only earn Bonus and Level points on bookings made when you’re logged in to your EuroBonus account, and you’ll receive your points after your stay. You also only earn Bonus and Level points on bookings paid with money, and not on bookings paid with points.

If you’re missing points, contact Scandic Customer Service

You can book up to 4 rooms in one booking (multi-room booking), but you’ll only earn Bonus and Level points on 1 room.