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SUGGESTIONS

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SAS Safe Travel

The safety of travelers and staff is always our highest priority. We want you to feel safe when you travel with SAS.

SAS has since the beginning of the corona outbreak taken a number of measures to ensure your safety and well-being on board.

Follow the general recommendations and stay home if you feel sick

  • We work closely with the authorities in all Scandinavian countries, as well as international authorities and regulators. We recommend that you always follow the general recommendations set by health authorities in your country.

    • cl--check-circle Stay home if you feel sick
    • cl--check-circle Wash your hands frequently
    • cl--check-circle Keep social distancing
    • cl--check-circle Follow the guidelines set by local health authorities
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    Face mask requirements

    A face mask covering mouth and nose is required during the entire flight, from boarding to disembarkation. This applies to all of our flights. We require you to bring your own face mask. Children younger than 6 years are exempted from this rule. A face mask is only valid for four hours. This means you will have to bring as many face masks as you need during your travel. Remember that you might need an extra mask upon arrival. SAS also strongly recommend all customers to read the requirements of wearing a face mask at airports when traveling.
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    Travel and entry restrictions – your responsibility

    Please be aware that travel and entry restrictions may apply for some destinations. As a traveler you are responsible for making sure you meet the necessary requirements to enter your destination, before leaving for the airport. For guidance, please consult with government bodies, such as the Ministry for Foreign Affairs.

Before your trip

  • You can do a lot to prepare for your trip. Our digital self-service solutions saves time and help reduce contact at the airport.

    • cl--check-circle Stay home if you feel sick
    • cl--check-circle Ensure that you meet the necessary requirements to enter your final destination and country where you have a connecting flight
    • cl--check-circle Purchase your face masks before leaving for the airport
    • cl--check-circle Keep social distancing on your trip to the airport
    • cl--check-circle Check in online, using our app or website
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Latest travel news and information

Here we have collected important information regarding booking, entry restrictions, travel certificates and refund rules. Please make sure to keep yourself updated since entry restrictions may change on short notice.

At the airport

  • We have implemented several measures at the airport to ensure a safe journey for you. But you can also do a lot yourself. You should always follow the instructions given by our staff – they are here for your safety.

    • cl--check-circle Arrive well ahead of scheduled departure time
    • cl--check-circle New routines and an updated food and beverage offering in the lounges that are open to minimize interactions, and extended cleaning procedures have been implemented
    • cl--check-circle We have updated our boarding procedure to better facilitate social distancing
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    Boarding procedure

    The boarding procedures have been adjusted to better enable social distancing. We require you to follow the instructions given by the gate staff. You should only start boarding when your zone is called out. You will be required to put on your face mask before boarding.
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    Social distancing at the airport

    Do everything you can to keep social distancing at the airport. Keep distance in queues at check-in, security and at the gate.

On board your flight

  • The air on board your flight is kept clean using modern and highly efficient air filters, and we have adjusted our service concept to reduce contact.

    • cl--check-circle We do our best to seat travelers across the cabin, to create as much distance as possible
    • cl--check-circle Our cabin crew wears protective face masks on board
    • cl--check-circle You are required to use a face mask covering mouth and nose during the entire flight, from boarding to disembarkation
    • cl--check-circle Our aircraft are equipped with HEPA air filters to keep the air clean
    • cl--check-circle All aircraft are cleaned and disinfected according to EASA (European Union Aviation Safety Agency) regulations
    • cl--check-circle All non-essential loose items have been removed from the seat pocket
    • cl--check-circle The meal service is limited on our flights to reduce contact
    • cl--check-circle Hand luggage is limited to one piece per traveler – see FAQ below
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    Face mask requirements

    A face mask covering mouth and nose is required during the entire flight, from boarding to disembarkation. This applies to all of our flights. We require you to bring your own face mask. Children younger than 6 years are exempted from this rule. A face mask is only valid for four hours. This means you will have to bring as many face masks as you need during your travel. Remember that you might need an extra mask upon arrival. SAS strongly recommend all customers to read the requirements of wearing face mask at airports when traveling.
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    The air on board

    Almost all our aircraft are equipped with High Efficiency Particulate Air (HEPA) filters that are capable of capturing up to 99.97% of microbes, like viruses and bacteria, ensuring a high air quality. The air on board is exchanged every 2-3 minutes. The air on board is pressed down from the ceiling to the floor. This makes it difficult for droplets to spread, as the air flow makes droplets immediately fall to the floor immediately. All our Airbus and Boeing aircraft are equipped with HEPA filters. Flights operated with ATR aircraft has another type of air filter on board, which ensures a continuous flow of fresh air to the cabin.