What are my options if my flight has been canceled and I have not received a new alternative?
If your flight is canceled, we offer a SAS Travel Voucher of the same value as your ticket. The voucher can be used to book a new flight and is valid for 12 months from the date of issue. If you don’t find the time to travel with us before the voucher expires any remaining value is refundable. To apply for the voucher, go to My bookings.
You can also choose to apply for a refund if you don’t want a voucher. To proceed for a refund request, go to My bookings. If you flight has been canceled and you have not received any new option, you will receive a full refund of your ticket.
You can also rebook your canceled flight. If you can't rebook online please contact us for assistance.