(Page updated 05DEC20 15:03 CET)
Information will only be available in English.
Customers returning home within the next 3 days
If you are holding a reservation for homebound travel within the next 3 days, you may use this priority number for assistance: 00 46 8 797 4100. All other services for later travel will be referred to our ordinary Customer Service number.
Find information about which flights are canceled or planned to operate.
If you have a requested a refund/voucher you can check the status of your request here
SAS strongly recommends passengers to keep updated and read the latest entry requirements of their destination
PCR test and travel certificate in Sweden
For more information about the service and how to take the test in Sweden, click here
If your flight is canceled
If your flight is canceled, we offer you a SAS Travel Voucher of the full value of your booking. You can use the voucher to start making new travel plans and book a flight to any of our destinations, at any time you choose.
If you haven’t used the voucher before it expires, it is refundable.
SAS Travel Voucher
- will be sent to you in 7 days once the request is made.
- is valid for 12 months from the date of issue.
- is refundable after 12 months.
- can be used to travel anytime you choose, as long as the booking is made before the voucher expires.
- is valid for travel to any of our destinations.
- can be used by you or another traveler.
- can be used as full or partial payment on our website. Any remaining value will remain on the voucher until it expires.
Read the full terms & conditions.
Not valid for bookings paid partly or fully with EuroBonus points. For corporate bookings made directly with SAS, please contact Customer Service for assistance.
If you don’t want a voucher, you can apply for a refund instead. Proceed with refund request.
If you made your reservation through a Travel Agent, please read more here.
If your flight has been canceled and you need to travel, please call us so we can find a solution for you. You can find the telephone number to SAS for your country here
Read more about EU passenger rights here.
If you don’t want to travel
Rebook trip without a change fee for bookings made between 05 March-30 June 2020
If you have booked a ticket between 5 March – 30 June 2020 you can rebook your flight once without having to pay a rebooking fee. If you opt to rebook, you can choose a new travel date anytime before 16 August 2021. Rebooking must be made before departure and latest by 30 November 2020 whichever comes first.
Please note that you still have to pay the fare difference if the new ticket is more expensive than your original one. The offer is valid on all SAS operated flights except for SAS charter flights.
Please note that you can only rebook to a new flight 361 days ahead. If you want to travel later than 361 days ahead you will need to wait until later to rebook your flight.
Rebooking is only possible to and from the same destination as your original booking
To rebook your trip, go to My bookings.
Read the full terms & conditions.
Cancel trip and get a SAS Travel Voucher
(Published 14MAR20 - Updated 12OCT20)
We allow any customer traveling on an international flight, to cancel their booking and receive a voucher in the value equivalent to their original booking. The offer is not available on domestic flights.
Please note that the voucher must be requested at least 3 days before scheduled outbound departure. To apply for the voucher go to My Bookings.
The voucher is valid for 12 months from the date of issue. It can be used to book a new flight to any of our destinations or to buy travel extras. If you applied and received a voucher before April 22, the old limitation of 30 November will be removed, and your voucher will automatically have the new validity of 12 months.
To be eligible to apply for the voucher, you must have made your booking through SAS' website or SAS Customer Service. Not valid for bookings paid partly or fully with EuroBonus points.
The SAS Travel Voucher:
- can be used by you or another traveler.
- is valid for trips to any SAS destination.
- is valid to use as payment within 1 year after the date of issue.
- can be used via SAS's website or SAS Customer Service.
- can be used as full or partial payment for a new trip and any remaining value will remain on the voucher until it expires.
- is non-refundable.
You can read the full terms & conditions.
If you have made your reservation through a travel agent, please contact them for available options.
For corporate bookings made directly with SAS, please contact customer service for assistance.
If you are traveling as a group (more than 9 persons in the same booking), please contact your travel agent for available options. Contact SAS Customer service if you have booked directly with SAS.
You must apply for the voucher at least 3 days before departure.
To apply for the voucher, go to My bookingsDue to the high volume of voucher requests, the processing time is longer than expected. Once yours is complete, we'll let you know.
Apply for a refund based on the ticket rules
If you don't want to travel, and your flight is not canceled, you can apply for cancellation and refund according to your ticket rules. Most of SAS tickets are refundable except for SAS Go Light and SAS Go Smart. If you cancel a SAS Go Light or SAS Go Smart ticket only taxes will be refunded. The ticket price and domestic/international surcharges will not be refunded. Your ticket details can be found in your confirmation e-mail (Electronic Ticket Itinerary and Receipts).
To cancel your trip and request a refund, go to My bookings.
If you have made your reservation through a travel agent, please contact them to get help to apply for a refund.
Rebook trip without a change fee for bookings made on/after 20 October 2020
If you have booked an International flight ticket on/after 20 October 2020 you can rebook your flight without having to pay a rebooking fee. SAS is offering rebooking free of charge for all International flights until 72 hours before departure. Within 72 hours from departure ordinary ticket rules applies. Please note that Domestic trips within Sweden, Norway or Denmark has ordinary ticket rules and is not part of current offer. Read more about our ticket rules.
Please note, that if you change to a higher fare type, you need to pay the difference. You can only rebook to a new flight 361 days ahead or according to availability on our website.
If you have booked your ticket through a travel agent please contact them for assistance.
Rebooking is only possible to and from the same destination as your original booking.
To rebook your trip, go to My bookings.
Read the full terms & conditions.
If you want to travel
SAS strongly recommends passengers to keep updated and read the latest entry requirements of their destination. Do this even if you are a citizen or resident of that destination – or if you’re just transferring and getting a connecting flight.
The member airlines of Star Alliance are working together to assure your well-being during your travels. To ensure you have all the relevant information to prepare for your journey and to fly with confidence, we have put together the most relevant health and hygiene safety measures adopted by both our member airlines and an extensive range of airports of the Star Alliance network.
Note: This information can change very rapidly. It is reviewed and updated on an ongoing basis.
Unfortunately, we are unable to provide specific information about entry restrictions imposed by each country due to COVID-19. All customers are responsible for ensuring that they are allowed entry into the country they are travelling from, to or are in transit through.
Departures from Copenhagen airport
Due to Covid regulations in some countries, CPH airport has restricted the use of online check-in and check-in kiosks at the airport to some destinations.
Note: Destinations concerned may change very rapidly. It is reviewed and updated on an ongoing basis.
From 01AUG20 all passengers travelling to Belgium and staying at least 48 hours are obligated to fill in a Passenger Locator Form (PLF) beforehand, regardless of their departure point and nationality. Passengers failing to comply with this obligation shall be denied to board. The PLF is available in an electronic version here.
Requirements for customers traveling to China:
Please note that entry restrictions may be subject to change on short notice. You are responsible for ensuring that you are allowed entry into the country you are travelling from, to or are in transit through.
- All Foreign passengers must hold a visa that has been issued after 28MAR2020. See IATA website for exemptions and more info.
- All passengers (including Chinese nationals) are required to complete an electronic Customs Health Declaration Form prior to travel and show proof of having completed the form before boarding. The proof must also be shown to authorities upon arrival in China. The proof is a print/ or screenshot of the QR code that you receive when you have completed the electronic declaration.
- You complete the form via one of the following channels: WeChat, Mobile App (Android/ iOS versions available), or http://health.customsapp.com/home/pages/index/index.html
- Please complete your Electronic Health Declaration form only after you have checked-in on your flight to China, as you will need to enter your actual seat number in the form. The health declaration is only valid for a limited time, so don’t complete the form to early, especially if you have long transfer time in Copenhagen. Please have the QR code (you receive the QR code when you have completed the Health declaration form) available, as you must present it to the airline at the time of boarding the flight from Copenhagen to China. You can see what documents you need here.
- Please note that the online form does not accept all email addresses (you need to submit your email address to receive the required QR-code). If you are not able to complete the online declaration successfully, kindly use WeChat or download the Mobile App.
Updated requirements for coronavirus testing
- All passengers traveling from Copenhagen to China must hold a negative COVID-19 nucleic acid test result and a negative IgM anti-body test. Both tests must be issued at most (earliest) 48 hours before departure.
- All passengers traveling in transfer via Copenhagen to China must hold an additional negative Coronavirus (COVID-19) nucleic acid test and a negative IgM anti-body test issued at most (earliest) 48 hours before departure. This additional test must be taken at a facility in the transit country (CPH, Denmark).
- The COVID-19 nucleic acid test and the negative IgM anti-body test shall be carried out at a facility designated or recognized by the overseas Chinese Embassy/ Consulate in the country where you start your journey (please contact the local Chinese Embassy for details). Links to the Chinese embassy in Denmark: http://dk.chineseembassy.org/eng/cs/t1809181.htm (English version), http://dk.chineseembassy.org/chn/lsfw/t1808731.htm (Chinese version)
- You must send information regarding your negative COVID-19 test and the negative IgM anti-body test together with a scanned copy of your passport and flight details (via email or WeChat), to the local Chinese embassy/consulate in the country where you start your jorney.
- A special Health Code (for Chinese nationals) or an Embassy endorsed Health Declaration Form (for foreign nationals) must be obtained from the local Chinese Embassy/Consulate before travel.
- SAS will check the health codes/forms at time of boarding – failure to obtain a health code/form from the embassy prior to travel or holding a code/form that will expire before the person arrives in China, will result in denied boarding from the flight. You can see description and pictures over the required documents here.
- Note: As of 07NOV2020, if you travel to China via Copenhagen, you need to get tested for Coronavirus and get a negative test result, not only in the country of your departure, but also at your transit airport. For test facilities see below.
- Due to this requirement, plan enough time to obtain and validate the two Covid-19 tests by the Embassy in the transit country (including waiting time).
- Customer from domestic flights in Denmark transferring to flights from Copenhagen to China are not required to be tested at Copenhagen airport if you already have a test not older than 48 hours from your origin destination in Denmark.
- A temperature check will be performed at the departure gate in Copenhagen.
- Those not fulfilling the health requirements set by the Chinese authorities and those showing symptoms of COVID-19 will be denied boarding.
- Upon arrival in China you will be tested for COVID-19 and you will be quarantined for 14 days at your own cost in designated places.
- Designated Testing Service Copenhagen Airport: There are designated test facilities (Falck) for PCR test and IgM antibody test at Copenhagen Airport.
The test facilities are situated:
- for Schengen and Non-Schengen transfer passengers: in Gate E109
- for Direct flight passengers in Terminal 2
Opening hours: 24/7
Reserve time for testing via: https://system.easypractice.net/book/covid19
- Designated Testing Institutions in Denmark:
Falck Copenhagen Airport, Greater Copenhagen, The Central Jutland region, The Northern Jutland region, The Zealand region, Region of Southern Denmark, , Official website of Designated testing institutions from Danish government, Airport Doctor Copenhagen
Note: Due to the requirements from the Chinese authorities there will be an embargo for Animal in luggage compartment (AVIH), Pet in cabin (PETC) and wheelchair, when unescorted (WCHC - Passenger is completely immobile), for travel to Shanghai (PVG). The embargo is valid until further (upd 06OCT20).
All passengers must fill out a Health Passenger Locator Form (PLF) digitally before arrival in Croatia.
All Passengers from 12 years of age traveling from Denmark and Sweden must have a medical certificate stating a negative Coronavirus (COVID-19) test result issued at most 72 hours before departure and passengers must apply for The electronic Travel Card (CyprusFlightPass). Children up to 12 years are exempted from doing the test.
The Travel Card must have been applied for within 24 hours before the commencement of the trip to the Republic of Cyprus.
In order to obtain the CyprusFlightPass a passenger must: 1. Create an account 2. Enter his/her personal details 3. Add the flight details 4. Make solemn declarations. More information.
All Passengers traveling to Denmark who are resident in a high-risk country, must have a medical certificate with a negative Coronavirus (COVID-19) PCR test taken at most 72 hours before arrival. This does not apply to residents from Denmark and some other countries. To find what countries are opened or not and what residents that must have a negative COVID-19 test, go to: https://coronasmitte.dk/en/entry-into-denmark/is-my-country-open-or-banned
If you are living in one of the risk countries and cannot present proof of a negative COVID-19 test upon arrival, you will be refused entry into Denmark.
Exception for passengers in transit: Transit through Denmark is allowed if there is a special case or passengers going on holiday in a third country. This applies regardless of where the passenger lives. If you are in transit via Denmark and your Final destination is outside Denmark, you are not required to present proof of a negative COVID-19 test.
Any costs in connection with refused entrance will be imposed by the passenger.
Special travel advice for travel to Spain from Denmark updated by the Ministry of Foreign Affairs of Denmark, read more here
Effective from 1 September 2020, anyone who arrive to Estonia from countries in which the risk of being infected with COVID-19 is higher can have themselves tested for coronavirus at the airport in order to reduce the duration of the period in which they are required to self-isolate. Testing is free of charge for residents of Estonia, whilst visitors can pay on-site by credit or debit card.
Only adults are tested. Children and adults who do not take test are still subject to 14-day restriction on freedom of movements. More information.
From 28 September 2020 internal border control and the restrictions on entry into Finland has been re-introduced for Sweden and other countries where the incidence of new cases has exceeded 25 new cases per 100,000 persons in the previous 14 days. More information.
All passengers must register their address and travel details digitally at www.einreiseanmeldung.de before starting their travel back to Germany if they have been in a risk area in the last ten days.
Sweden, parts of Denmark and parts of Norway are at present considered risk areas.
In exceptional cases when a digital registration is not possible, a substitute manual registration "Ersatzmitteilung" (PLF) is to be filled in.
Passengers entering Germany that have visited a high-risk area will be required to self-quarantine for 10 days after entry.
The updated list of risk areas can be found here.
All passengers over the age of 10 (10 years and older), traveling to Greece, must have a Medical Certificate with a negative molecular Coronavirus (COVID-19) PCR test result, by taking an oropharyngeal or nasopharyngeal smear, conducted up to 72 hours before arrival in Greece. The certificate must be in english end include the name and the passport number or identiy number. https://travel.gov.gr/
- SAS will check the Medical Certificates at time of boarding – failure to obtain a negative molecular Coronavirus (COVID-19) PCR test, will result in denied boarding from the flight.
- You are required to complete an online Passenger Locator Form (PLF) prior to travel. The form must be completed the day before you enter Greece in order to obtain a QR-code, which shall be presented to SAS at the time of boarding and to the authorities upon arrival in Greece. One PLF should be submitted per family.
- Please register at https://travel.gov.gr/ preferable via tablet (IPAD/ Android) or phone. You must provide detailed information on your point of departure, the duration of previous stays in other countries and your address/hotel name in Greece, passport/ID-card details, email address and flight information. The QR code will be provided in a link in the confirmation email.
- Providing false information may result in a fine being imposed on the passenger. Arriving in Greece without having submitted an online Passenger Locator Form (PLF) in advance will result in the passenger being fined and denied entry.
The Icelandic authorities require all arrivals from risk areas must undergo Quarantine. At this specific moment, all countries and territories of the world are considered risk areas. Quarantine duration after travel from risk areas is 14 days, but by undergoing a test for COVID-19 on arrival to Iceland and again after 5 days. This period may be shortened.
A fee is charged for the test payable on registration or at the border when the first sample is collected. The second test is included in this charge. Passengers are required to fill out an electronical pre-registration form before arrival, adhere to rules regarding infection control and are encouraged to download the tracing app, Rakning C-19. The pre-registration form is FOUND here.
Children born 2005 or later are exempt from pre-registration, testing and quarantine related to travel.
All passengers age 16 or older, travelling to Ireland from any country, must provide a complete PLF form with travel and contact details. The travel and contact details must be filled out via Irish government border control site.
For passengers travelling to Sardinia it is mandatory to register on Sardinia Regional web-site or download the APP "SardegnaSicura".
Passengers that miss to do the registration will be denied entry to Sardinia.
All passengers arriving to Lithuania will have to fill out the passenger locator form. The form can be completed online - https://keleiviams.nvsc.lt/en/form. When passenger has completed the form online, the passenger will have received an QR code. This does not apply to transit passengers
Passengers that are citizens of North Ireland, Wales, Scotland, Lichtenstein and Switzerland and traveling with SAS to Lithuania, must present a negative PCR test (COVID19) performed at the earliest 48 hours prior to arrival in Lithuania. Passengers can also register themselves to take the test no later than 24 hours after arrival in Lithuania by calling the Coronavirus Hotline at 1808 or any other COVID-19 laboratory. Self-isolation is mandatory until negative test result is obtained.
More information can be found at Ministry of Health of The Republic of Lithuania.
The number of countries added to the “red list” has increased and passengers are subject to quarantine for 10 days as well as a confirmed quarantine accommodation for the period of intended stay. Also, passengers must present a Medical Certificate of a negative Coronavirus (COVID-19) PCR test result. The test must be taken less than 72 hours before entry. The Medical Certificate must be issued in English, Danish, French, German, Norwegian or Swedish.
Exceptions can be found at https://www.fhi.no/en/op/novel-coronavirus-facts-advice/facts-and-general-advice/travel-advice-COVID19/
Passengers are only allowed to travel to Svalbard after they have stayed in quarantined in other parts of Norway.
All passengers traveling to Portugal must provide an online Passenger Locator Card (PLC) prior to travel.
Please take with you a print or a screenshot of the PLC confirmation document, that you receive via email once you have completed the online PLC-form.
You will be required to show the print/screenshot to the gate agent at the departure gate and to the authorities upon arrival.
The PLC is available in an electronic version, in English and in Portugese.
All passengers traveling to Spain must fill in "FCS Health Control Form" online. Please register here: www.spth.gob.es or via free App SPAIN TRAVEL HEATLH -SPTH. On completion of the form a QR code will be generated. In order to receive this QR-code, information about a negative Coronavirus (COVID-19) PCR test performed up to 72 hours before departure, must be entered in the form. The QR code has to be presented at boarding and arrival at airport in Spain.
All passengers must also present a Medical Certificate of a negative PCR test (COVID-19) upon arrival in Spain.
This document must be the original (no copies) and in English or Spanish and may be presented in paper or electronic format.
Exception: This does not apply to passengers arriving from Agder, Innlandet, More og Romsdal, Nordland, Rogaland, Troms og Finnmark, Trondelag and Vestfold og Telemark in Norway, Notio Aigaio in Greece, Faroe Islands or Greenland.
Passengers who come from a high-risk country and that are not able to present a QR code or a Medical Certificate, stating a negative PCR test (COVID-19), may be denied boarding.
The same rules as above.
From 6 July 2020, people arriving in Switzerland from certain countries and areas will be required to go into quarantine, for 10 days.
The list of countries and regions with a high risk of infection can be found in the Covid-19 Ordinance on International Passenger Transport Measures.
In order to prevent the spread of the second wave of acute respiratory disease COVID-19 on the territory of Ukraine, there was decided to introduce temporary restrictions on entry into Ukraine for foreigners between 28 August 2020 until 28 September 2020. Read more.
Valid until 27NOV20:
A travel ban has been implemented until further notice to protect public health following Denmark COVID-19 mink outbreak.
- Any passenger arriving into the UK who is not a British Citizen or holds residence/ settled status and has travelled from or via or via Denmark within the last 14 days, will be refused entry to the UK. For exceptions see: https://www.gov.uk/government/publications/coronavirus-covid-19-travellers-exempt-from-uk-border-rules/coronavirus-covid-19-travellers-exempt-from-uk-border-rules
- British Nationals, visa holders and permanent residents who have travelled to Denmark in the last 14 days will have to self-isolate along with their household. Read more here
- To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom. Passenger must show a QR code with date of submission not older than 48 hours before travel date at the airport
- You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice
- It is a legal requirement that you wear a face covering on public transport in the UK.
- Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.
Valid from 28NOV20:
To protect your health and others, all passengers must complete an online passenger locator form before arrival in the United Kingdom. On completion of the form, a QR code will be automatically generated. Passengers must present the QR code with date of submission not older than 48 hours before travel date at the airport.
· All passengers may be required to self-isolate for 14 days on arrival. Check the exempt countries list shortly before you travel as this list can change at short notice
· It is a legal requirement that you wear a face covering on public transport in the UK.
· Failure to comply with the above measures is a criminal offence and you may be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.
PCR test and travel certificate in Sweden
Are you planning to travel and need a certificate proving you are fit to travel? Some countries require a negative corona test result (PCR test) and a medical certificate before you can board the aircraft or to enter the country.
To ensure easy access to testing services at a discounted price we have partnered with private Swedish healthcare service company Doktor24.
You can start your journey with peace of mind, as you are provided with a PCR test that meets the international quality standards. The method used by Doktor24 is the most accepted coronavirus test in the world.
Travelers from Sweden can get tested at Doktor24's clinics co-located with Apoteket AB's pharmacies in Sweden. Most importantly, you will know that the provided test certificate fulfils the destination country requirements.
For the moment this offer is available in the following cities in Sweden:
● Stockholm, from 23 November 2020
● Gothenburg, from early December 2020
● Malmö, from early December 2020
● During December 2020 and early 2021 we will launch the service in Uppsala, Västerås, Örebro, Linköping, Helsingborg, Lund, Gävle, Luleå.
If testing is not available in your city you can find other health care providers performing these tests, please check your local options.
Please ensure to be updated if you need a travel certificate to your destination or for your trip (note that these regulations may change) and to plan your testing well in advance of the trip. Also please consider that opening hours on the clinics may change during week-ends and holidays. Doktor24 is fully responsible for this testing and the issuance of certificates.
To use this service in Sweden, please proceed to Doktor24's online service to get more information and take the test.
All questions regarding this testing should be directed to Doktor24 per their email which is found on the link above. SAS is unable to answer any questions regarding this service.
SAS destinations during holiday season
SAS is resuming flights on many routes over the Holiday Season to meet demand for travel to, from and within Scandinavia. From mid-December to mid-January, SAS will fly all domestic routes in Norway and Sweden, as well as domestic routes in Denmark except for Billund. SAS continues to fly its routes between the Scandinavian capitals and is reopening a number of routes to Europe. The routes to New York, Chicago, San Francisco, Washington and Shanghai will continue to operate. Please check SAS traffic program here.Please note that there may be changes to the traffic program. We advise travelers to keep updated.
Mandatory to wear a face mask
Mandatory face mask
All passengers from 6 years of age, must wear facemask on all SAS flights from boarding, during the entire flight until disembarking. Passengers without a face mask will be denied boarding.
SAS recommends that passengers bring masks in order to change the mask after four hours of use, as well as bringing along extra masks. It is important to be aware that you may be required to wear a mask at your destination.
It is the traveler’s responsibility to bring their own face mask. SAS approves facemasks, covering mouth and nose, that are manufactured and intended for medical use, or of a similar standard. Homemade masks are not allowed.
Mandatory face mask at Copenhagen airport
From 15 June 2020 is it mandatory to wear face mask or visors in all terminals at Copenhagen airport.
Effective from 4 May 2020 it's mandatory to wear a mouth and nose protection mask when traveling from a Spanish airport. The police will not let any passengers board the aircraft without a mask. Wearing a protection mask will also be mandatory for all staff working at the airport.
A text message will be sent to all passengers departing from a Spanish airport.
Buy new ticket without change fee in SAS Plus
From 01 July 2020 we have increased our flexibility rules so that you can rebook free of charge in all SAS Plus ticket types except for tickets to/from USA and Asia. The offer is valid on all SAS operated flights except for SAS charter flights.
The rebooking fee will be removed for bookings made in SAS Plus Smart during this period. You still have to pay the fare difference if the new ticket is more expensive than your original one.
Changes to our services
Due to the current situation SAS has decided to temporarily limit the allowed amount of carry-on, starting on 11 May.
To help speed up the boarding process and reduce the risk of cramped situations onboard SAS is for the time being limiting the number of allowed carry-on items to 1 per person. This means that you can no longer bring an additional personal item, such as a lap top or hand bag on top of your carry-on.
- 1 piece of carry-on per person allowed.
- Carry-on maximum size is 55 cm x 40 cm x 23 cm (length x width x depth).
- Carry-on maximum weight is 8 kg.
- We recommend that the carry-on is placed under the seat in front of you.
This change applies to all ticket types and booking classes.
SAS EuroBonus is adjusting to the challenges of the current situation, while still trying to provide flexibility for our highly valued members.
SAS Fast Track at Copenhagen airport will be closed from 02 December onwards. We offer our passengers who have the opportunity to use SAS Fast Track access through CPH Express instead.
Fast track will open at Stockholm-Arlanda and Gothenburg-Landvetter 01 September 2020.
Fast Track in Oslo, Bergen, Stavanger, Trondheim and Aalesund will open 18 November 2020, Bodoe 01 December 2020 and Tromsoe 15 December 2020.
Food and beverages
Effective from December 1st, on all flights to/from and within Scandinavia from 50 min flight time, passengers in SAS Plus will be offered a complimentary breakfast box on flights until 9.00am. The rest of the day, a polar roll (only on EU flights over 80 min) or a limited café assortment, with one soft drink of choice from cart will be offered, available on flights from 50min. For passengers in SAS Go, a Breakfast box can be preordered on flights over 60 min and until 9.00 am. After breakfast, and on flights over 50 min, soft drinks and limited snack assortment is available for purchase throughout the day. Due to restrictions we are currently not able to offer food and beverages on flights within domestic Norway.
If you are traveling outside of Europe, there will be two food servings regardless of travel class, and no buffet serving in business class. Please note that the onboard offering of food and beverage will be temporarily limited and will be different than what you are used to when traveling with us. We apologize for this inconvenience.
You are allowed to bring light snacks and non-alcoholic beverages on board SAS flights. Examples of light snacks include a chocolate bar, a sandwich or similar. When eating the light snack, you may remove the required face mask, as long as it is put on again as soon as you are done. Meals such as salads or take-away food are not allowed to bring onboard.
We have implemented these measures to limit the contact associated with handling waste from consumption of food and beverages onboard.
We have a limited number of Lounges open due to the Covid-19 situation. The Gold lounge at Stockholm, the Gold lounge at Copenhagen and the Domestic lounge at Oslo, are open and welcomes SAS Business, SAS Plus and Star Alliance Business passengers in addition to the eligible EuroBonus and STAR members.
The safety of our travelers and staff is always our highest priority. The lounge experience will be adapted to the current situation, offering limited food service with part pre-packaged items and part buffé, but with extended cleaning procedures and a strong focus on keeping safe distances and minimizing interactions. No alcoholic beverages will be served in the lounge, as is the case onboard SAS flights. We continue to monitor the situation closely and adapt the travel experience accordingly.
The SAS lounges are an important part of the customer experience and the EuroBonus community.
These lounges are open:
• Stockholm-Arlanda: The Gold Lounge
• Copenhagen-Kastrup: The Gold Lounge
• Oslo-Gardermoen: The Domestic Lounge
Opening hours are irregular due to the current COVID-19 situation, opening hours are posted outside the lounge. All other lounges remain closed until further notice.
From 01 September 2020 SAS bidding for an Upgrade have opened up again as normal. The onboard offering of food and beverage will be temporary limited and different from what you are used to when traveling with us. Also, SAS lounges havent't been re-opened on all destinations yet. Please read more about food and beverages.
Unaccompanied minor – children traveling alone
Due to the current situation SAS has decided to suspend our unaccompanied minor service between 23 March and 31 May 2021 for Intra-Scandinavian and International flights.
Unaccompanied minor service on domestic flights in Scandinavia is permitted except for transfer flights.
If you have purchased a ticket with unaccompanied minor service for travel during this period, you can reschedule the trip to a date after 31 May 2021 or apply for a SAS Travel Voucher. The voucher is of full value of the original ticket and can be used for future travel with SAS.
You also have the option to get a full refund. Contac SAS Customer Service and we’ll help you.
If your trip is booked via a travel agent, please contact your agent for assistance.
The suspension of the unaccompanied minor service is temporary since we cannot guarantee the safety of the child traveling.
SAS changes terminal at Paris airport from 01 December 2020
From 01 December 2020, all SAS flights will operate to/from Terminal 2E at Paris Charles de Gaulle Airport. Terminal 1 will be temporarily closed until further notice.
SAS changes terminal in Hamburg from 10 November 2020
As passenger traffic continues to decline at Hamburg airport it´s decided to consolidate traffic to only one Terminal. Therefore SAS traffic will move from Terminal 2 to Terminal 1 on 10 November 2020 until further notice.
Rebuilding of the security point at Tromsoe Airport
Due to the ongoing rebuilding of the security checkpoint at Tromsø Airport, passengers are recommended to allow some extra time for arrival to the terminal before departure. The rebuilding will be accomplished during the period of 15OCT20-15DEC20.
Change of airport in Berlin 08 November 2020
Effective 08November 2020 SAS will change airport in Berlin from Berlin Tegel (TXL) to the brand new airport Berlin Brandenburg (BER), terminal 1.
Berlin Brandenburg Airport (BER) has its own train station with fast train and S-Bahn connections to Berlin city centre. An Airport-Express train will also run between Berlin Central Station and BER airport.
There will also be a number of bus services and a direct link to the motorway. For passengers who have parked their car at Tegel Airport, a free shuttlebus service are offered 1–8 November 2020 from Berlin Brandenburg Airport (BER) to Berlin Tegel (TXL). Read more here.
Stockholm Arlanda Terminal 4 temporarily closed
Stockholm Arlanda Terminal 4 is temporarily closed, all SAS domestic flights to/from Arlanda airport depart and arrive at Terminal 5.
Through check-in between SAS and Norwegian on domestic flights within Norway
(Published 26MAR20 - Updated 24SEP20)
SAS and Norwegian have entered a temporary agreement where we allow through check-in of passengers and baggage. This is to make it as easy as possible for our customers, and to be able to maintain the infrastructure in Norway. The agreement is valid between 27 March-31 December 2020.
If you have booked via SAS or a travel agency and have your SAS and Norwegian flights in the same reservation, you can check-in both via a self-service machine or at the manual check-in.
If you have separate booking references, you have to go to the manual check-in counter.
First carrier’s baggage allowance applies.