From 1 October, SAS Go, SAS Plus and SAS Business will be renamed Economy, Premium and Business respectively. All ticket changes will depend on the ticket rules within each travel class.
Travel date or time
Rebooking policy
SAS regular tickets can be rebooked up to 1 hour before departure.
SAS Bonus tickets can be rebooked up to departure, provided the points are still valid.
If you’re rebooking on a flight that costs more than your original ticket, you’ll need to pay the difference.
You can rebook for regular tickets on a new flight 361 days ahead and for SAS Bonus tickets 330 days ahead or according to availability.
A rebooking fee may apply. The fee will be based on the ticket rules.
If you've booked via a travel agent / travel website, please contact them for available options.
Rebooking fee
You enjoy unlimited free rebooking for SAS Go Pro, SAS Plus Pro and SAS Business Pro tickets. If rebooking to a ticket with a higher fare, you will also have to pay the fare difference.
For SAS Bonus tickets, a rebooking fee per traveler and flight will apply:
Domestic and European flights: 25 EUR/250 SEK/250 NOK/175 DKK/25 USD/32 CAD
To/from Asia and North America: 75 EUR/750 SEK/750 NOK/525 DKK /75 USD/96 CAD
For all other ticket types, a rebooking fee from 650 DKK/NOK/SEK (or the equivalent in the local currency) will apply per traveler and flight. In addition to the rebooking fee, a fare difference (if any) may apply.
How to rebook
Go to My bookings
Enter your booking reference and last name, or log in.
Open the booking and click "Change booking".
Select the flight you'd like to rebook.
Choose the new travel date or time and continue to payment.
Enter your payment details and confirm the change.
If you're not able to rebook yourself, just contact us for help.
Passenger name
Name change policy
You can change the name on an unused ticket for a flight operated by SAS, for example, to make a correction or transfer your ticket to another traveler.
Please note:
SAS regular tickets and SAS Bonus tickets can be changed up to 1 hour before departure.
It’s not possible to change passenger type (e.g. adult, child, youth).
Name change fees
For all tickets, the fee is 600 DKK/NOK/SEK (or the equivalent in the local currency) per traveler.
How to change
To change the name on your ticket, contact SAS Customer Service
Good to know
Cancellation & refund
If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.
Your flight is canceled
If your SAS flight is canceled, we will do our best to take care of you and keep you informed.
Your flight is delayed
If your flight is delayed, we will inform you as soon as possible by email and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.
Lost & found
If you lost something while traveling with us or at the airport, here’s what you need to know.