Accessibility of SAS web
How accessible is SAS’ website?
As of June 2025, SAS website partially conforms with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1, except for the known problems listed below.
Contact us if you find more issues
We’re always looking to improve the accessibility of our services. If you discover problems that aren’t listed on this page or if we’re not meeting the requirements of the accessibility regulations, get in touch and let us know.
Non-accessible content
As of June 2025, we are aware of the following accessibility problems:
Some destinations redirect the user to a legacy booking flow which has known accessibility problems
Some self-service such as "Check-in" use legacy code and may be difficult to use with screen readers other assistive technologies
Some parts of the website do not use the updated design and have insufficient color contrasts
Some headings do not use the correct heading elements
Some images and icons do not have accurate text alternatives
Keyboard focus styling does not always have enough contrast
There is a timeout in the payment step that can only be extended to a maximum of 15 minutes
How we tested the website
The website was audited by Useit, an external company specialized in accessibility. A combination of manual and semi-automated test methods was used, including the following assistive technologies:
Screen readers
Keyboard navigation
Voice control
Switch control
Zoom and text enlargement
High contrast mode
The most recent audit was conducted in June 2025. Parts of the website have also been tested with users with disabilities during the development process, including visually impaired users with screen readers.