Accessibility of SAS app
How accessible is SAS’ app?
As of June 2025, SAS’ app partially conforms with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1, except for the known problems listed below.
Contact us if you find more issues
We’re always looking to improve the accessibility of our services. If you discover problems that aren’t listed on this page or if we’re not meeting the requirements of the accessibility regulations, get in touch and let us know.
Non-accessible content
Overall App
Some areas have contrast issues
Text resizing is currently limited to 150%
Not all images have equivalent text alternatives
Some elements are not accessible via external keyboards
Home
Voice over does not work for all elements
Booking Flow
Screen reader users are not informed of errors when pressing "Continue"
Assistance form does not clearly indicate errors
No confirmation message for screen reader users after adding assistance requests
Focus is inconsistently managed between booking steps
Seat map provides insufficient information for screen reader users
Modal headings are not correctly structured; close buttons are not accessible
Radio buttons do not announce their state to screen readers
Some labels/buttons are not accessible to screen reader users
"Pay" button is not selectable in the payment webview for screen reader users
"Edit traveler" action is missing in Traveler Details for screen reader users
Ticket availability calendar lacks clear information on dates and prices
Manage my Booking
Seat map provides insufficient information for screen reader users
Table headers (TB) do not announce previous/next correctly
Images and icons lack text alternatives
Modal headings are not structured; close buttons are not accessible
Radio buttons do not communicate their state to screen readers
Some labels/buttons are not accessible to screen reader users
"Add Extras" block is not selectable using a screen reader
Rebook & Cancel, Check-In, Customer Service Start Page, Contact Forms, Content Pages
We are aware of accessibility issues in these areas and are actively working on long-term improvements
How we tested the app
We used a combination of manual and semi-automated testing methods, including the following assistive technologies:
Screen readers
Keyboard navigation
Voice control
Switch control