What happens if my flight is cancelled or delayed
We will do our utmost to get you to your destination as soon as possible. SAS will rebook you to the first available flight with SAS, Star Alliance or any other partner when possible.
If you decide to make your own travel arrangement, SAS will not reimburse the new ticket. You will receive an email and/or text message regarding your updated itinerary, provided that we have your correct contact information. You can also check your itinerary on our website or through SAS app.
If the itinerary we have booked for you is not suitable, please contact SAS Customer Service by phone. On days with major irregularities, many customers will be affected, and this may lead to longer waiting times than usual. But please bear with us – we will do our best to help you as quickly as possible. Thanks for your patience.