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If your baggage has been damaged,
make a report at the SAS Arrival Service counter when you arrive at the airport.
You can also make a damage report by telephone
up to 7 days after arrival. Call SAS Arrival Service at +45 3232 3260 (Denmark)/+46 771-224 243 (Sweden)/+47 815 59955 (Norway)/+358 20 514 6000 (Finland). You will then receive a baggage report with your baggage reference number.
You are entitled to apply for compensation
if your suitcase has been damaged or its contents have been damaged or fallen out*.
Click here to apply for compensation
*Compensation is according to the
SAS Conditions of Carriage
. Fragile and valuable items will not be reimbursed.
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