Conditions and rules for hotel awards

Unless otherwise stated, points can be used by people with whom the member has a close relation, e.g. family and relatives. We do not have all hotels available here in our booking dialogue, if you can’t find the hotel you are looking for and that we have a partnership with, contact Member Services for assistance.

  • Breakfast is always included
  • Points per night 10 000 - 28 000 points
  • Your points are valid for up to two people sharing a double room
  • If you arrive later than 6.00pm local time (some hotels at 4.00pm) or have other  requests like single/double beds or non smoking room, extra bed etc. contact the hotel directly
  • You can cancel your reservation up to 24h in advance*
  • Please note that points that have expired cannot be reused when you cancel
  • Reservations booked online can still be cancelled online without a service fee
  • A certain visitor tax may be applied in specific cities. For example in Rome, Florence and Venice all tourist are asked to  pay up to 7EUR/person/night in visitors tax upon check out at the hotel. The award room rate doesn´t include this tax.
* If you cancel through Member Service, allow one (1) working day. Same applies in case of illness.