Forgotten username or password

Forgotten your username and/or password?

You can retrieve your username and/or password easily using the form below. We will send your username/password to you by SMS or email according to your selection below. If you have problems logging in, please contact our Customer Contact Center.


Forgotten username or password


* Select authentication method
* Email address
Exactly as in your profile
* EuroBonus number
* Travel Pass number
* Send temporary password by Send username by Select type of delivery
The temporary password can only be used once. You need to change it after logging in

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