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Contact

CONTACT US

Denmark

SAS Sales & Services /EuroBonus

Phone:
+45 70 10 20 00

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 09.00–18.00
EBG/EBD: 24h service
 

Norway

SAS Sales & Services /EuroBonus

Phone:
+47 21 89 6400

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 09.00–18.00
EBG/EBD: 24h service

 

Sweden

SAS Sales & Services /EuroBonus

Phone:
0770 727 727 / +46 8 797 4000

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–-17.00
Sun: 09.00–18.00
EBG/EBD: 24h service

 

 

Denmark

 

SAS Sales & Services /EuroBonus

Phone: +45 70 10 20 00 

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00

 

SAS Corporate Sales Center;

Travel Pass and SAS Credits enquiries

Phone: +45 3232 6633

Opening hours: Mon–Fri: 08.00–17.00

 

Trust Forwarding (regarding cargo)

Contact: www.trustforwarding.com

 

SAS Group Sales

Group trips

SAS Customer Care

www.sas.dk/feedback/

ERROR REPORT SAS.DK

We do our best to make your travel easy to plan and manage on our digital sites. So if there’s anything you think we can do better, just tell us and we’ll do everything we can to make it right. 

 

Norway

 

SAS Sales & Services /EuroBonus

Phone: +47 21 89 6400

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS Corporate Sales Center 

Travel Pass and SAS Credits enquiries

Phone: +47 64 81 76 00

Opening hours: Mon–Fri 08.00–17.00

 

Trust Forwarding (regarding cargo)

Contact: www.trustforwarding.com

 

SAS Group Sales

Group trips

 

SAS Customer Care

www.sas.no/feedback/

ERROR REPORT SAS.NO

We do our best to make your travel easy to plan and manage on our digital sites. So if there’s anything you think we can do better, just tell us and we’ll do everything we can to make it right. 

 

Sweden

 

SAS Sales & Services /EuroBonus

Phone: 0770 727 727 / +46 8 797 4000

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–-17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS Corporate Sales Center

Travel Pass and SAS Credits enquiries

Phone: +46 8 797 2202

Opening hours: Mon–Fri: 08.00–17.00
 

Trust Forwarding (regarding cargo)

Contact: www.trustforwarding.com

 

SAS Group Sales

Group trips

 

SAS Customer Care

www.sas.se/feedback/

ERROR REPORT SAS.SE

We do our best to make your travel easy to plan and manage on our digital sites. So if there’s anything you think we can do better, just tell us and we’ll do everything we can to make it right. 

 

Australia

Phone: +468 797 1500

Opening hours: Mon–Fri: 09.00–17.00 

Closed on weekends and public holidays (both National and NSW state)
 

Contacts in New Zealand:

Opening hours: Mon–Fri: 09.00–17.00 

Phone: +468 797 1500

SAS Customer Care

www.flysas.com/feedback/

Austria

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +43 (0) 820988530

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS SERVICE CENTER FOR PASSENGERS, AGENTS AND EUROBONUS

Phone: 0820 988 530 (0,20EUR/min) from Austria only

E-mail Agent support: agent-de@sas.dk

Opening hours: Mon–Fri: 09.00–17.00 (German)

International calls

+372 606 8418 Passengers

+372 606 8419 Agent support

+372 606 8402 EuroBonus

+372 606 8420 Group desk


Outside above opening hours, call customer service in Sweden: 

Phone: +46 8 797 4000 

Opening hours: Mon–Fri: 07.00–19.00

Sat: 08.00–18.00 

Sun: 10.00–19.00
 

SAS Group Sales

Phone: 0820 988 530 (0,20EUR/min) from Austria only

E-mail: gruppen-at@sas.dk

Opening hours: Mon–Fri: 09.00–17.00

 

SAS Corporate Sales Center

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

Belgium & Luxembourg

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +32 2 643 6900

Opening hours:
Mon–Fri: 09.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

DIRECT SALES  

Phone: +32 (0)2 643 69 00

(option 1 = French, option 2 = English) 

Opening hours: Mon–Fri: 09.00–17.00

 

SAS GROUP SALES

Phone: +32 (0)2 643 69 00 (Belgium and Luxembourg)

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback

China

 

SAS SALES AND SERVICE/EUROBONUS

Customer contact center:

Phone: +86 010 8527 6100 Beijing / +86 021 52285001 Shanghai

Fax: +862162675980 Shanghai

 

E-mail about EuroBonus: eurobonus.cn@sas.dk

 

Opening hours:

Mon-Fri: 09-17

Sat, Sun: Closed

Public holidays: Closed


SAS GROUP SALES

For all Travel Agent/Group enquiries:
 

Groups on Beijing route:

Contact BJSSA: 70395@sas.dk

Groups on Shanghai route:

Contact SHASA: 70409@sas.dk

Groups on Hong Kong route:

Contact HKGSA: agent-support-hkg@sas.se

Phone: +86 21 2603 7374 or +852 3051 2861

 

SAS Customer Care

For all Customer Contact Center enquiries:

Phone: +86 10 8527 6100 or +86 21 5228 5001 or +852 3106 0918

E-mail: flysas.cn/feedback

 

Beneficiary Name:

Scandinavian Airlines 

Beijing Representative office

 

Beneficiary Bank:

RBS China Beijing Branch

 

Bank account:

707000310002532

Czech Republic & Slovakia

 

EBG MEMBERS DAILY 24 HOURS SERVICE

+45 70 10 20 00

+46 8 797 40 00

+47 91 50 54 00

 

SAS Customer Care

www.flysas.com/feedback/

Estonia

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +372 6068406

Opening hours:
Mon–Fri: 07.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

sas.tallinn@sas.dk

Phone: +372 6680 078 

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center  +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

INTERNET SUPPORT INTERNATIONAL

Phone: +46 (0)8 797 5270

Opening hours:

Mon–Fri: 07.00–19.00

Sat: 09.00–17.00

Sun: 10.00–19.00

 

SAS Customer Care

www.flysas.com/feedback/

Finland

 

SAS SALES AND SERVICE/EUROBONUS

Phone:  +358 981710062

Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00 (in English only)
Sun: 10.00–19.00 (in English only)
EBG/EBD: 24h service

 

SAS GROUP SALES

Phone: +358 981710062

E-mail: groups.europe-fin@sas.dk

Opening hours: Mon–Fri: 09.00–17.00 

Service in Finnish and English

 

SAS CORPORATE SALES CENTER

Travel Pass and SAS Credits enquiries

Phone: +358 981710080

Opening hours: Mon–Fri: 09.00–16.00 

Service in English and Scandinavian

 

SAS CREDITS 

SAS Corporate Sales Center

Phone: +358 981710080

Opening hours: Mon–Fri: 10.00–16.00 

Service in English and Finnish 

 

SAS Customer Care

www.flysas.com/feedback/

France

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +33 0825 325 335 (€0.15/minute)

Tel: +33 1851 48203 International calls 

Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

CUSTOMER CONTACT CENTER

Tel: +33 0825 32 53 35

 

SAS GROUPS SALES

groupfr@sas.dk

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

Germany

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +49 (0) 1806 117002 (EUR 0,20 charge per call)


Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

Phone: +49 (0) 1806 117002 (EUR 0,20 charge per call)

Fax: +49 (0) 1805-221193 (EUR 0,14 per minute)

E-mail: gruppen-de@sas.dk

 

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS


Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

Greece

 

SAS SALES & SERVICE/EUROBONUS

Phone: +302 112111542

Opening hours:
Mon– Fri: 07.00–19.00
EBG/EBD: 24h service

 

CORPORATE/SAS CREDITS

Travel Pass and SAS Credits enquires

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon– Fri: 09.00–17.00 CET 

 

SAS GROUP SALES

Phone: +372 606 84 35     

E-mail: agentsupport.ace@sas.dk

Opening hours: Mon– Fri: 09.00–17.00

 

SAS Customer Care

www.flysas.com/feedback/

Hong Kong, China

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +852 3106 0918

Opening hours:
Mon–Fri: 09.00–17.00
Sat-Sun: Closed
EuroBonus: eurobonus.cn@sas.dk

 

SCANDINAVIAN AIRLINES 

Room 2503, 25/F  

BEA Harbour View Center  

56 Gloucester Road, 

Wan Chai, Hong Kong

 

香港灣仔告士打道56號東亞銀行港灣中心25樓2503室

 

Fax: +852 3184 0833

Website: www.flysas.hk/ or www.flysas.cn/

Mon–Fri: 09.00–17.00 

Sat–Sun: and Public Holiday closed

 

ONLINE BOOKING SUPPORT / SAS CREDIT SUPPORT

Phone: +86 10 8527 6100

Mon–Fri: 09.00–12.00 / 13.00–18.00

Sat–Sun and Public Holiday closed

 

SAS Customer Care

www.flysas.com/feedback/

Iceland

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +354 800 76 24 / +354 800 7624

Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

Phone: +354 800 7624

Fax: +372 6680 082

E-mail: groupsales.is@sas.dk

 

CORPORATE / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

Ireland

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +353 1 844 5440

Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service


SAS GROUP SALES

Phone: +353 1 844 5037

Fax: +372 6680 082

E-mail: groups.ireland@sas.dk

Opening hours: Mon–Fri: 09.00–17.00

 

CREDITS / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center+372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET 

 

SAS Customer Care

www.flysas.com/feedback/

Italy

 

SAS SALES AND SERVICE/EUROBONUS

Phone: 199 259 104*
From abroad: +39 069 974 8015


Service in Italian:
Opening hours:
Sat: 09.00–17.00 CET
Sat–Sun, public holidays: Closed

Service in English:
Phone: +39 069 974 8015
Mon–Fri: 07.00–19.00 CET
Sat: 09.00–17.00
Sun: 10.00–19.00
Public holidays: Closed 

After hours and on public holidays passengers can contact other markets

EBG/EBD 24h service: +46 8797 4000 (in English)

 

SAS GROUP SALES 

E-mail: gruppi.italia@sas.dk

Phone: 199 259 104* 

Fax: +372 668 00 82  

Opening hours:

Mon–Fri: 09.00–17.00 CET

Sat–Sun, public holidays: Closed

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

* The cost of a landline call is €0.30 per minute, including VAT. The cost of the call from the mobile network varies depending on which operator is used.

Japan

 

SAS SALES AND SERVICE

Customer Contact Center: +81 50-6864-8086

International calls: +81 50-6864-8086

Opening hours:

Mon-Fri: 9-17

Sat-Sun: Closed

Public Holidays: Closed

 

SAS Customer Care

www.flysas.com/feedback/

Latvia

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +371 67852191

Opening hours:
Mon–Fri: 09.00–17.00
EBG/EBD: 24h service

 

SAS GROUP SALES

sas.riga@sas.dk

Phone: +371 6785 2191

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center  +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

INTERNET SUPPORT INTERNATIONAL

Opening hours: Mon–Fri: 07.00–19.00

Phone: +46 (0)8 797 5270

 

SAS Customer Care

www.flysas.com/feedback/

Lithuania 

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +37052051109

Opening hours:
Mon–Fri: 09.00–17.00
EBG/EBD: 24h service

 

SAS GROUP SALES

sas.vilnius@sas.dk

Phone: +370 520 51109  

Opening hours: Mon–Fri: 09.00–17.00

 

SAS DIRECT SALES  

Opening hours: Mon–Fri: 09.00–17.00 

Phone: +370 520 51109 

EuroBonus (Service in English, Russian)

Opening hours: Mon–Fri: 09.00–17.00

Phone: +370 520 51109

 

MARINE HELPDESK (SERVICE IN ENGLISH)

Opening hours: Mon–Fri: 09.00–17.00

Phone: +372 606 84 07

 

CORPORATE / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

INTERNET SUPPORT INTERNATIONAL

Opening hours: 

Mon–Fri: 07.00–19.00

Phone: +46 (0)8 797 5270

 

SAS Customer Care

www.flysas.com/feedback/

Netherlands

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +31 900 74 66 3727 (€0.35/minute landline)

Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

DIRECT SALES  

Phone:+31 900 7466 3727

(Option 2 for reservations)

Opening hours: Mon–Fri: 09.00–17.00

 

SAS GROUP SALES

Phone: +31 900 7272 4368 

Phone:+31  900 0401213 

(option 2 for groups)

Opening hours: Mon–Fri: 09.00–17.00

E-mail: groupsales.benelux@sas.dk

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 8460

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

Poland 

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +48 22 8500 500

Opening hours:
Mon–Fri: 09.00–17.00
EBG/D: 24h service

 

SAS GROUP SALES 

Phone: +48 22 8500 500

Fax: +48 22 8 500 438

E-mail: sasgroupspl@sas.dk

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

Romania & Moldova 

 

GSA SAS SALES REPRESENTATIVE 

Address:
Scandinavian Airlines
c/o World Travel
Dr Iacob Felix Street No. 57, 1st floor, Sector 1
Bucharest, Romania 

Phone: +4 031 4035040/41/42

Fax: +4 031 4035049

E-mail: sas@gsa.ro

Opening hours: Mon–Fri: 09.00–17.00

 

SAS Customer Care

www.flysas.com/feedback/

Russia
 

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +7 49 57829353

Opening hours:
Mon–Fri: 09.00–17.00 (MOW time)
EBG/EBD: 24h service

 

AGENT HELP DESK, DIRECT SALES AND EUROBONUS 

Phone: +7 495 7829353

Opening hours: Mon–Fri: 09.00–17.00

 

SAS GROUP SALES

Phone: +7 495 7829353

E-mail:  groups.russia@sas.dk

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS RUSSIA 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

Singapore

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +65 63077625

Opening hours:
Mon–Fri: 09.00–16.00
EBG/EBD: 24h service


SAS Customer Care

www.flysas.com/feedback/

Spain

 

SAS SALES AND SERVICE

Phone: +34 902 40 50 33 (€0.42/minute landline, €0.79/minute mobile)

Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

RESERVATIONS

Phone: +34 902 40 50 33

 

SAS GROUP SALES

Phone: +34 902 40 50 33 

E-mail: grupos@sas.dk

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

Switzerland 

 

SAS SALES AND SERVICE/EUROBONUS

Phone: + 41 84 811 7100

Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SCANDINAVIAN AIRLINES

Postfach 728

CH-8040 Zürich

 

SAS GROUP SALES  

Phone: 0848 117 100 

E-mail: ch.groupdesk@sas.dk

Opening hours: Mon–Fri: 09.00–17.00 

 

SALES DEPARTMENT 

SAS Direct Sales Call Center

Phone: 0848 117 100 – From CH only  

+41 43 5478006 – International calls

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care 

www.flysas.com/feedback/

Thailand 

 

SAS SALES AND SERVICE/EUROBONUS

Phone: +65 63077625

Opening hours:
Mon–Fri: 08.00–15.00
EBG/EBD: 24h service

 

SAS Customer Care

www.flysas.com/feedback/

United Kingdom

 

SAS SALES AND SERVICE/EUROBONUS

Phone:  0871 226 7760 (UK only)/ +442076606876

Opening hours:
Mon–Fri: 08.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

Phone: 0871 226 7757 (£0.10 per minute + network extras)

uk-groupquotes@sas.dk

Groups trips

 

TRAVEL PASS CORPORATE

Phone: +46 8 797 2202

 

CORPORATE / SAS CREDITS  

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Customer Care

www.flysas.com/feedback/

United States

 

Contact US DOT

This is the contact information to United States Department of Transportation: 

 

Aviation Consumer Protection Division, C-75 

US Department of Transportation 1200 New Jersey Ave.

SE Washington DC 20590 

 

http://www.dot.gov/airconsumer 

Tel: 202-366-2220 (TTY 202-366-0511)

All opening hours in Eastern time unless otherwise indicated.

 

SAS SALES AND SERVICE/EUROBONUS

Phone:

1-800-221-2350 (Sales)

1-800-437-5807 (EuroBonus)

1-201-896-3600 (Switchboard)
Opening hours:
Mon–Fri: 09.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

GROUP DEPARTMENT

E-mail: groupsales@sasair.com

 

REFUNDS 

E-mail: refunds-us@sasair.com

Address:

Passenger Refunds

Scandinavian Airlines System

301 Route 17 North, 5th Floor

Rutherford, NJ  07070

 

SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS Group Sales

Group trips

 

SAS Customer Care

www.flysas.com/feedback/