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Coronavirus (COVID-19)

We recognise the increased uncertainty that coronavirus (COVID-19) may be causing. This situation will remain under review and we will continue to provide regular updates. We will do everything we can to help customers affected.


  • Please make sure your contact details are up to date in Manage My Booking so we can let you know directly if your flight is affected.
  • We continue to liaise closely with global health authorities and government agencies on behalf of our customers. 
  • To allow greater flexibility, and ensure you can book with confidence, we have removed the change fee on all new bookings made from 5 March-19 March 2020 for travel until 30 November 2020 (included). You may still pay the fare difference if the new ticket is more expensive than your original one.