I have received my refund, but it is less than I expected, why?

Refund of the purchased ticket are dependent on:

  • If you cancelled your booking but none of your flights were cancelled by the airline at that time, your refund amount is based on your ticket rules.

  • If your ticket was a SAS Go Light or a SAS Go Smart ticket only taxes are refunded. The ticket fare and international/domestic fees are not refunded.

  • If you had a refundable ticket against a fee the full amount minus the fee is refunded. SAS Plus Smart and SAS Business Smart are example of tickets types that are refundable against a fee.

  • Also, if you applied for a refund after your flight departed no refund is made except for the taxes.

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