Canada Air Passenger Protection Rules

Notice to passengers traveling to/from Canada

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Si l’embarquement vous est refuse ou si vos bagages sont perdus ou endommages, vous pourriez avoir droit au titre du Règlement sur la protection des passangers aériens, a certains avantages au titre des normes de traitement applicables et a une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.

TRANSPORT OF MUSICAL INSTRUMENTS

If you're traveling to or from Canada and your first marketing carrier of you entire journey (outbound and homebound) is SK, SAS' baggage conditions apply.

If your first marketing carrier of your entire journey (outbound and homebound) is AC, UA or AA, other baggage conditions may apply. See respective airline website.

• Air Canada (AC): https://www.aircanada.com/ca/en/aco/home/plan/baggage/special-items.html
• United Airlines (UA): https://www.united.com/ual/en/us/fly/travel/baggage/carry-on.html
  
• American Airlines (AA): https://www.aa.com/i18n/travel-info/baggage/specialty-and-sports.jsp