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Australia & New Zealand
Austria
Belgium & Luxembourg
China
Czech Republic & Slovakia
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
India
Ireland
Italia
Japan
Latvia
Lithuania
Netherlands
Poland
Romania & Moldova
Russia
Singapore
Spain
Switzerland
Thailand
United Kingdom
United States



AUSTRALIA


Phone: 1300 727 707

Fax: +61 2 9296 8655

Opening hours:  Mon–Fri: 09.00–12.00 and 13.30–17.00

Closed on weekends and public holidays (both National and NSW state)

E-mail: sas.australia@sas.dk

Address: PO Box Q1348, QVB Post Office, 

Sydney NSW 1230  



CONTACTS IN NEW ZEALAND:

Sales & Marketing enquiries

Opening hours: Mon–Fri: 09.00–17.00 

Phone: +61 1300 727 707

E-mail: sas@walshegroup.com

Mail address:

SAS GSA, The Walshe Group, 52 Swanson Street,
Auckland DX CX10171 

 

SAS GROUP SALES

Group trips

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



AUSTRIA

SAS SALES AND SERVICE/EUROBONUS

Phone: +43 (0) 820988530

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS SERVICE CENTER FOR PASSENGERS, AGENTS AND EUROBONUS

Phone: 0820 988 530 (0,20EUR/min) from Austria only

E-mail Agent support: agent-de@sas.dk

Opening hours: Mon–Fri: 09.00–17.00 (German)

INTERNATIONAL CALLS

+372 606 8418 Passengers

+372 606 8419 Agent support

+372 606 8402 EuroBonus

+372 606 8420 Group desk


Outside above opening hours, call customer service in Sweden: 

Phone +46 8 797 4000 

Opening hours: Mon–Fri: 07.00–19.00

Sat: 08.00–18.00 

Sun: 10.00–19.00

SAS GROUP SALES

Phone: 0820 988 530 (0,20EUR/min) from Austria only

E-mail: gruppen-at@sas.dk

Opening hours Mon–Fri: 09.00–17.00

 

SAS CORPORATE SALES CENTER

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/


BELGIUM & LUXEMBOURG

SAS SALES AND SERVICE/EUROBONUS

Phone: +32 2 643 6900

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

DIRECT SALES  

Phone: +32 (0)2 643 69 00

(option 1 = French, option 2 = English) 

Opening hours: Mon–Fri: 09.00–17.00

 

SAS GROUP SALES

Phone: +32 (0)2 643 69 00 (Belgium and Luxembourg)

Opening hours: Mon–Fri: 09.00–17.00

 


CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



CHINA

SAS SALES AND SERVICE/EUROBONUS

Customer contact center:

Phonee: 010 8527 6100 Beijing / 021 52285001 Shanghai

International calls:

+861085276100 Beijing /+862152285001 Shanghai / +861085276111 Beijing

Fax: +862162675980 Shanghai

 

E-mail about EuroBonus: eurobonus.cn@sas.dk

 

Opening hours:

Mon-Fri: 09-17

Sat, Sun: Closed

Public holidays: Closed


SAS GROUP SALES

For all Travel Agent/Group enquiries:

Groups on Beijing route:

Contact BJSSA: 70395@sas.dk

Groups on Shanghai route:

Contact SHASA: 70409@sas.dk

Groups on Hong Kong route:

Contact HKGSA: agent-support-hkg@sas.se

Phone: +86 21 2603 7374 or +852 3051 2861

 

SAS CUSTOMER CARE

For all Customer Contact Center enquiries:

Phone: +86 10 8527 6100 or +86 21 5228 5001 or +852 3106 0918

E-mail: flysas.cn/feedback

 

BENEFICIARY NAME:

Scandinavian Airlines 

Beijing Representative office

 

BENEFICIARY BANK:

RBS China Beijing Branch

 

BANK ACCOUNT:

707000310002532

 

CZECH REPUBLIC & SLOVAKIA

EBG MEMBERS DAILY 24 HOURS SERVICE

+45 70 10 20 00

+46 8 797 40 00

+47 91 50 54 00

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



ESTONIA


SAS SALES AND SERVICE/EUROBONUS

Phone: +372 6068406

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

sas.tallinn@sas.dk

Phone: +372 6680 078 

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center  +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

INTERNET SUPPORT INTERNATIONAL

Phone: +46 (0)8 797 5270

Opening hours:

Mon–Fri: 07.00–19.00

Sat: 09.00–17.00

Sun: 10.00–19.00

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



FINLAND

SAS SALES AND SERVICE/EUROBONUS

Phone:  +358 981710062

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00 (in English only)
Sun: 10.00–19.00 (in English only)
EBG/EBD: 24h service

 

RYHMÄMYYNTI / SAS GROUP SALES

Puh/Phone: +358 981710062

S-posti/E-mail: groups.europe-fin@sas.dk

Avoinna/Open: MA-PE / Mon–Fri: 09.00–17.00 

Palvelu suomeksi ja englanniksi / Service in Finnish and English

 

SAS CORPORATE SALES CENTER

Travel Pass and SAS Credits enquiries

Puh/Phone: +358 981710080

Avoinna/Open: MA-PE / Mon–Fri: 09.00–16.00 

Palvelu englanniksi ja skandinavian kielellä / Service in English and Scandinavian

 

SAS CREDITS 

SAS Corporate Sales Center

Puh/Phone: +358 981710080

Avoinna/Open: MA-PE / Mon–Fri: 10.00–16.00 

Palvelu suomeksi ja englanniksi / Service in English and Finnish 

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



FRANCE

SAS SALES AND SERVICE/EUROBONUS

Phone: 0825 325 335 (€0.15/minute)

Tel: +33 1851 48203 International calls 

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

CUSTOMER CONTACT CENTER

Tel: 0825 32 53 35

 

SAS GROUPS SALES

groupfr@sas.dk

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



GERMANY

SAS SALES AND SERVICE/EUROBONUS

Phone: 01805 11 70 02 (€0.14/minute)

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

Tel.: +49 (0) 1805-221192 (EUR 0,14 per minute)

Fax: +49 (0) 1805-221193 (EUR 0,14 per minute)

E-mail: gruppen-de@sas.dk

 

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS


Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



GREECE

SAS SALES AND SERVICE/EUROBONUS

Phone: +302 112111542

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET 

 

SAS GROUP SALES

Phone: +372 606 84 35         

E-mail:  agentsupport.ace@sas.dk

Opening hours: Mon–Fri: 09.00–17.00

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



HONG KONG

SAS SALES AND SERVICE/EUROBONUS

Phone: +852 3106 0918

Opening hours:
Mon–Fri: 09.00–17.00
Sat-Sun: Closed
EuroBonus: eurobonus.cn@sas.dk

 

SCANDINAVIAN AIRLINES 

Room 2503, 25/F  

BEA Harbour View Center  

56 Gloucester Road, 

Wan Chai, Hong Kong

 

香港灣仔告士打道56號東亞銀行港灣中心25樓2503室

 

Fax: +852 3184 0833

Website: www.flysas.hk/ or www.flysas.cn/

Mon–Fri: 09.00–17.00 

Sat–Sun: and Public Holiday closed

 

ONLINE BOOKING SUPPORT / SAS CREDIT SUPPORT 

Phone: +86 10 8527 6100

Mon–Fri: 09.00–12.00 / 13.00–18.00

Sat–Sun and Public Holiday closed

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



HUNGARY

CITY SALES OFFICE

Tensi Aviation GSA

Komjadi Bela utca 1. 

1023 Budapest, Hungary 

 

Phone: +361 999 1445

E-mail: sas@tensi.hu

Opening hours: Mon–Fri: 09.00–17.00

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



ICELAND

SAS SALES AND SERVICE/EUROBONUS

Phone: 800 76 24 / +354 800 7624

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

Phone: 800 7624

Fax: +372 6680 082

E-mail: groupsales.is@sas.dk

 

CORPORATE / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



INDIA

SAS SALES AND SERVICE/EUROBONUS

Phone: +91 11 43 51 3202

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

Scandinavian Airlines

c/o Interglobe Air Transport

Thapar House  

124 Janpath 

New Delhi - 110001

India

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



IRELAND

SAS SALES AND SERVICE/EUROBONUS

Phone: +353 1 844 5440

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service


SAS GROUP SALES

Phone: +353 1 844 5037

Fax: +372 6680 082

E-mail: groups.ireland@sas.dk

Opening hours: Mon–Fri: 09.00–17.00

 

CREDITS / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center+372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET 

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



ITALIA

SAS SALES AND SERVICE/EUROBONUS

Phone: 199 259 104 (€0.30/minute landline)

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service


SAS GROUP SALES 

Phone: 199 259 104* 

Fax: +372 668 00 82  

E-mail: gruppi.italia@sas.dk

 

PASSEGGERI 

Phone: 199 259 104* 

From abroad: +39 06 9974 8015 

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/

* Il costo della chiamata da rete fissa è di 0.30 centesimi di euro al minuto, IVA incluso. Il costo della chiamata da rete mobile varia in base al gestore utilizzato.



JAPAN

SAS SALES AND SERVICE

Customer Contact Center +81 -3-5400-2331

International calls +81 -3-5400-2331

Opening hours:

Mon-Fri: 9-17

Sat,Sun: Closed

Public Holidays: Closed

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



LATVIA

SAS SALES AND SERVICE/EUROBONUS

Phone: +371 67852191

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

sas.riga@sas.dk

Phone: +371 6785 2191

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center  +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

INTERNET SUPPORT INTERNATIONAL

Opening hours: Mon–Fri: 07.00–19.00

Sat: 09.00–17.00

Sun: 10.00–19.00

Phone: +46 (0)8 797 5270

 

SAS CUSTOMER CARE

www.flysas.com/feedback/


LITHUANIA 

SAS SALES AND SERVICE/EUROBONUS

Phone: +37052051109

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

sas.vilnius@sas.dk

Phone: +370 520 51109  

Opening hours: Mon–Fri: 09.00–17.00

 

SAS DIRECT SALES  

Opening hours: Mon–Fri: 09.00–17.00 

Phone: +370 520 51109 

EuroBonus (Service in English, Russian)

Opening hours: Mon–Fri: 09.00–17.00

Phone: +370 520 51109

 

MARINE HELPDESK (SERVICE IN ENGLISH)

Opening hours: Mon–Fri: 09.00–17.00

Phone: +372 606 84 07

 

CORPORATE / SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

INTERNET SUPPORT INTERNATIONAL

Opening hours: 

Mon–Fri: 07.00–19.00

Sat: 09.00–17.00

Sun: 10.00–19.00

Phone: +46 (0)8 797 5270

 

SAS CUSTOMER CARE

www.flysas.com/feedback/


NETHERLANDS

SAS SALES AND SERVICE/EUROBONUS

Phone: 0900 74 66 3727 (€0.35/minute landline)

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

DIRECT SALES  

Phone: 0900 7466 3727

(Option 2 for reservations)

Opening hours: Mon–Fri: 09.00–17.00

 

SAS GROUP SALES

Phone: 0900 7272 4368 

Phone: 0900 0401213 

(option 2 for groups)

Opening hours: Mon–Fri: 09.00–17.00

E-mail: groupsales.benelux@sas.dk

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 8460

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/


POLAND 

SAS SALES AND SERVICE/EUROBONUS

Phone: +48 22 8500 500

Opening hours:
Mon–Fri: 09.00–17.00

Email: reservation.waw@sas.dk

SAS GROUP SALES 

Phone: +48 22 8500 500

Fax: +48 22 8 500 438

E-mail: sasgroupspl@sas.dk

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/


ROMANIA & MOLDOVA 

GSA SAS SALES REPRESENTATIVE 

Scandinavian Airlines

c/o World Travel

Dr Iacob Felix Street No. 57, 1st floor, Sector 1

Bucharest, Romania 

Phone: +4 031 4035040/41/42

Fax: +4 031 4035049

E-mail: sas@gsa.ro

Opening hours: Mon–Fri: 09.00–17.00

 

SAS CUSTOMER CARE

www.flysas.com/feedback/


RUSSIA

SAS SALES AND SERVICE/EUROBONUS

Phone: +7 49 57829353

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

AGENT HELP DESK, DIRECT SALES AND EUROBONUS 

Phone: +7 495 7829353

Opening hours: Mon–Fri: 09.00–17.00

 

SAS GROUP SALES

Phone: +7 495 7829353

E-mail:  groups.russia@sas.dk

Opening hours: Mon–Fri: 09.00–17.00

 

CORPORATE / SAS CREDITS RUSSIA 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/


SINGAPORE

SAS SALES AND SERVICE/EUROBONUS

Phone: +65 63077625

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service


SAS CUSTOMER CARE

www.flysas.com/feedback/



SPAIN

SAS SALES AND SERVICE

Phone: 902 40 50 33 (€0.42/minute landline, €0.79/minute mobile)

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

RESERVAS 

Tel: 902 40 50 33

 

SAS GROUP SALES / GRUPOS

Tel: 902 40 50 33 

E-mail de grupos: grupos@sas.dk

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



SWITZERLAND 

SAS SALES AND SERVICE/EUROBONUS

Phone: 84 811 7100

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SCANDINAVIAN AIRLINES

Postfach 728

CH-8040 Zürich

 

SAS GROUP SALES  

Phone: 0848 117 100 

E-mail: ch.groupdesk@sas.dk

Opening hours: Mon–Fri: 09.00–17.00 

 

SALES DEPARTMENT 

SAS Direct Sales Call Center

Phone: 0848 117 100 – From CH only  

+41 43 5478006 – International calls

 

CORPORATE / SAS CREDITS

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE 

www.flysas.com/feedback/



THAILAND 

SAS SALES AND SERVICE/EUROBONUS

Phone: 001 800 852 6820

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



UNITED KINGDOM

SAS SALES AND SERVICE/EUROBONUS

Phone:  0871 226 7760 (UK only)/ +442076606876

Opening hours:
Mon–Fri: 07.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

 

SAS GROUP SALES

Phone: 0871 226 7757 (£0.10 per minute + network extras)

uk-groupquotes@sas.dk

Groups trips

 

TRAVEL PASS CORPORATE

Phone: +46 8 797 2202

 

CORPORATE / SAS CREDITS  

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS CUSTOMER CARE

www.flysas.com/feedback/



UNITED STATES

All opening hours in Eastern time unless otherwise indicated.

 

SAS SALES AND SERVICE/EUROBONUS

Phone: 1-800-221-2350/1-201-896-3600

Opening hours:
Mon–Fri: 09.00–19.00
Sat: 09.00–17.00
Sun: 10.00–19.00
EBG/EBD: 24h service

Chat with us

GROUP DEPARTMENT

E-mail: groupsales@sasair.com

 

REFUNDS 

E-mail: refunds-us@sasair.com

Mailaddress:

Passenger Refunds

Scandinavian Airlines System

301 Route 17 North, 5th Floor

Rutherford, NJ  07070

 

SAS CREDITS 

Travel Pass and SAS Credits enquiries

Phone: SAS Corporate Sales Center +372 606 84 60 

Opening hours: Mon–Fri: 09.00–17.00 CET

 

SAS GROUP SALES

Group trips

 

SAS CUSTOMER CARE

www.flysas.com/feedback/


CONTACT US DOT 

This is the contact information to United States Department of Transportation: 

Aviation Consumer Protection Division, C-75
US Department of Transportation 1200 New Jersey Ave.
SE Washington DC 20590 

http://www.dot.gov/airconsumer 

Tel: 202-366-2220 (TTY 202-366-0511)

 

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