We’ll refund the value of your totally unused tickets using the same payment method that you used to buy the tickets. Partly used tickets can only be refunded according to the ticket rules.
Please note that SAS will pay the full refund only to a member of the immediate family of the deceased person. For any other travelers who have canceled a trip due to a death, refunds will be processed according to the fare rules.
SAS considers immediate family the following people: spouse, cohabitating partner, child, parent, sibling, grandparent, grandchild, parent-in-law, brother/sister-in-law and son/daughter in-law.
Departure within 7 days
If your departure is within the next 7 days, please contact SAS Customer Service.