Notifications

Damaged baggage

Please report to us immediately any bags damaged during carriage so that we can deal with your concern as quickly as possible. The best option is to do this at the Service desk at the airport. You will receive written confirmation of your damaged bag with a reference number (PIR no., e.g. ARNSK12345).

If you wish to file a claim or an action regarding damage to checked bag(s), you must notify us in writing as soon as you discover the damage, and at the latest within seven (7) days of receipt of the bag(s).

Report damaged baggage

If your baggage was damaged during your flight, we strongly advise you to report it directly to the baggage service at the airport. Baggage service will examine the damage and create a damage report, known as a PIR, which documents that the bag is damaged. You can choose to have a copy of the report sent to you by email or printed as a hard copy. Please keep this report as a proof of the damage.

If the baggage service desk is closed or unattended when you arrive, please take photos of the damage bag and bag tags with the baggage service desk visible in the photo.

SAS is not liable for any preexisting damage, including minor tears, scratches or broken zippers due to overpacking or wear and tear resulting from ordinary handling of the baggage.

Should you notice that your bag has been damaged once you’ve left the airport, you are able to file a damaged bag claim on Delayed or damaged baggage.

Compensation for damaged baggage

Repair or replace bag

If you're a resident of Scandinavia and your bag was damaged during your flight, you can have it repaired or exchanged via our partner Bag Support. You’ll need to register your damaged bag register your damaged bag no later than 7 days after you have received the bag.

If your bag cannot be repaired or replaced

You can apply for compensation if:

  • Bag Support has assessed that the bag can't be repaired or replaced

  • You reside outside of Scandinavia

For more information on SAS’ liability in the case of damage, please read our Conditions of Carriage article 17.2