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(Updated 15:46 CET 02 OCT 2017)

SAS codeshare flights with Singapore Airlines to Denpasar (Bali)
(published 27SEP17)

With regards to the potential eruption of Mount Agung all Singapore Airlines flights to and from Denpasar (Bali) are continuing to operate as scheduled.

Customers travelling to Denpasar (Bali) 27SEP17 – 09OCT17 with tickets starting with 117  issued on or before 27SEP17 may change their reservation once free of charge within ticket validity.
If you bought your ticket via SAS please contact SAS for rebooking.
If you bought your ticket via a travel agent or a tour operator, please contact them directly.

You are entitled to a refund of your ticket if your flight was cancelled.

How to request a refund for cancelled flights
If you bought your ticket via SAS and your ticket number starts with 117, you can apply for a refund online in just a few steps.
If you bought your ticket via a travel agent or a tour operator, please contact them directly.

Increased  bordercontrol at Copenhagen Airport

The Danish authorities have decided, in view of the change in the EU rules on the Schengen Zone, that effective 7 October 2017, the Police are to check the passports of all travelers crossing the Schengen border.

The new rules mean that all travelers, irrespective of their nationality, that cross the Schengen border, are to have their passport scanned at the Police passport control in Copenhagen Airport. Scanning is designed to check passports in relevant databases.

Copenhagen Airport anticipates waiting times of up to one hour at passport control, depending on whether you are arriving or flying from the airport. We therefore advise our passengers to arrive at the airport in good time, as passport control is performed after check-in and security.

Please note, that the new rules only affect travelers who cross the Schengen border. If you are traveling within the country or to other Schengen area countries, you do not have to scan your passport.

We otherwise suggest our passengers contact the Police or Copenhagen Airport for more detailed information on rules and guidelines for the time you should allow to go through passport control in order to make your flight. 

*Countries that are members of the Schengen Agreement: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Malta, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden. Iceland, Liechtenstein, Norway and Switzerland are associate members and apply the same rules.


Restrictions of admittance to USA June 29th 2017


Effective on June 29 th 2017 the United States will for a period of 90 days limit entry for below foreign nationals travelling to the USA. Should you have any questions regarding your visa, please contact the US Embassy.

  • Iran
  • Libya
  • Somalia
  • Sudan
  • Syria
  • Yemen 

The new rules will have impact on issuance of new visas

for persons from the six countries. At check-in the decision whether to accept a passenger or not with an airline, lies with the US authorities. Full refund is permitted in case of rejection of VISA related to this travel ban.

Travel to France

All French airports except Charles de Gaulle (CDG) and Orly (ORY) have border controls for Schengen arrivals and departures.

All passengers must present a valid National ID card or valid Passport when arriving or departing from France. Passengers inhibited to present a valid National ID card or valid Passport will be refused entry to France.


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