If your flight is canceled, we offer a SAS Travel Voucher of the same value as your ticket. The voucher can be used to book a new flight and is valid for 12 months from the date of issue. If you don’t find the time to travel with us before the voucher expires you any remaining value is refundable. To apply for the voucher, go to My bookings.
You can also choose to apply for a refund of your booking by using the refund form on our website.
Processing your request might take some time as a lot of customers are affected by cancellations due to COVID-19, but please be patient with us. If your booking is eligible for a voucher you will receive it.
To find out if you have been rebooked to another flight, go to My bookings.