Travel info


Travel with an assistant

Patient transport

  •  You must travel with an assistant if you:
    • are blind as well as deaf
    • have an intellectual or developmental disability requiring assistance
    • require medical assistance on board
    • are unable to appropriately comprehend & respond to safety instructions from the crew

  • An assistant or carer is the person responsible for the comfort and well being of you during embarkation/disembarkation, your general safety during flight and necessary evacuation assistance. The carer must be at least 18 and sit next to you.

  • Depending on the number of cabin crew onboard each flight & the number of passengers onboard needing an assistant, a crew member may act as your assistant. Note that we are not authorized to assist you with personal care.

  • To ensure you receive the assistance you require, inform SAS Customer Contact Center about your needs at the time of reservation.

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