Eurobonus terms & conditions
01 December 2017
These membership terms and conditions are applicable to SAS’ EuroBonus program. Members in the EuroBonus program can earn points on purchases and activities offered by SAS and SAS' business partners that entitle the members to receive certain rewards and benefits.
1. Membership and membership cards
1.1 Membership in the EuroBonus program is open to all natural persons. Only one EuroBonus membership account is permitted per person. Persons under the age of 18 years must have their legal guardian’s consent to join the EuroBonus program. The EuroBonus membership and the rights pertaining thereto are personal and for the sole benefit of the member, unless otherwise stated by SAS.
1.2 EuroBonus cards are the property of the issuing card company (SAS or the payment card company).
1.3 The EuroBonus card (including digital card) is personal, only one person per membership number is allowed, and only the member whose name appears on the EuroBonus card is entitled to use it. The EuroBonus card shall be signed and is valid only if the member or legal guardian’s signature is written on the back of the EuroBonus card. The EuroBonus card may be used only until the expiration date stated on the card. Membership is registered in the member’s name, personal e-mail and country stated by the member. “Address c/o” is not permitted and the e-mail address must be personal. The member’s name on the EuroBonus card should be the same name as stated in the member’s passport.
1.4 If the EuroBonus card is lost, stolen or destroyed, SAS EuroBonus is to be contacted. If the EuroBonus card is a combined EuroBonus and payment card, the payment card company must be informed immediately. A EuroBonus replacement card will be issued with the same membership number and expiration date as the original card.
1.5 SAS EuroBonus is to be notified in writing of changes and/or additions to the member’s personal details that are not possible to change/add online. Upon change of name or registering of date of birth, documentation must be attached confirming the information, e.g. copy of valid passport. As soon as the new information has been verified the documentation submitted will be destroyed.
1.6 Ordinary booking rules apply to all members regardless of membership level. Service benefits associated with the membership level apply only to the member personally, unless otherwise stated by SAS.
1.7 SAS reserves the right to terminate the membership in cases which SAS deems constitute misuse. This means that previously earned but unused points and issued EuroBonus tickets/vouchers become null and void. Misuse may consist of unsuitable or disrespectful behavior towards SAS or SAS’ business partners, their employees or passengers, violation of Section 2.8 or any other membership terms and conditions, illegal conduct, or actions that are generally regarded as immoral or unethical.
1.8 Enrolling in the EuroBonus program (online or otherwise), or signing the EuroBonus card confirms that the member/legal guardian accepts the EuroBonus membership terms and conditions. The member shall use the same name as stated in the member´s passport.Use of membership number/card constitutes acceptance of the then current EuroBonus membership terms and conditions. For combined EuroBonus and payment cards the rules set by the respective card company also apply. When a member becomes 18 years old, the membership will continue automatically and the EuroBonus membership terms and conditions will apply to the member directly and no longer to the legal guardian.
1.9 The personal login details are the personal responsibility of the member. Legal guardians are responsible for minor members’ personal login details and how/when they are used. SAS will not reimburse member if the correct login details have been used without the member’s approval. Personal statements regarding the account are available only to those who submit the correct personal login details.
2. Earning points
2.1 Points can be earned on activities with SAS and SAS’ business partners as agreed by SAS and SAS’ business partners. Points are registered only if the correct member's EuroBonus number is quoted at the time of purchase/booking /checking in. SAS’ business partners include other companies that SAS from time to time cooperates with and includes airlines, travel companies and other companies that provide discounts and benefits to the EuroBonus members, including but not limited to the possibility to earn and/or use points on the companies’ products and services. SAS’ current business partners are specified on the EuroBonus web site.
The EuroBonus program has the following categories of points: (i) “Basic Points” which can be used for award travel and other products and count towards upgrade to a higher membership level or renewal of membership level, (ii) “Status Points” which count towards upgrade to a higher membership level or renewal of membership level but cannot be used for award travel and other products and (iii) “Extra Points” which can be used for award travel and other products, but cannot be used towards upgrade to a higher membership level. Further, “Qualifying Flights” are flights operated by SAS and count towards upgrade to a higher membership level or renewal of membership level.
2.2 SAS reserves the right to determine if a member earns points or not for prices and activities offered by SAS or SAS' business partners. Irrespective of when the activity was booked, the number of points earned depends on the earning scheme applicable on the date of the activity. The number of points earned varies depending on SAS’ business partner and offer.
2.3 EuroBonus members earn points on applicable flights in accordance with the booking class originally booked and paid for, regardless of upgrades or downgrades unless otherwise stated. Discount tickets of the type e.g. Industry Discount, Agent Discount, award tickets, standby tickets and charter tickets as well as certain discounts do not entitle members to earn points or reach a higher membership level. If a member purchases a ticket on a flight that is marketed by SAS or Star Alliance but operated by another airline (i.e. code share flight) the operating airline determines if and how many points the member earns for the flight. The booking class on the ticket may differ from the booking class that the operating airline uses to determine points earned. Points cannot be earned for flights operated by an airline that is not participating in the EuroBonus program. SAS is not liable for delays or flights cancelled due to reasons beyond SAS’ control, .e.g. acts or omissions by SAS’ business partners, SAS’ business partner’s bankruptcy, weather etc. Special rules apply to points earned through extraordinary circumstances, provided the activity has been completed.
2.4 Only the member personally can earn points for own travel/flight, regardless of who paid for the travel or activity. Infants (age 0-23 months) earn points only when holding an own paid seat. For charter tickets and activities with SAS or SAS’ business partners, other rules may apply if stated by SAS.
2.5 Travel and activities that took place more than six months ago cannot be retroactively registered online, unless otherwise stated. New members can register points retroactively online for flights that took place up to 30 days before the membership commenced. Retroactive registration can only take place online. Members are only entitled to points for which they have performed a valid activity and only for own flights. SAS may at any time correct or withdraw points for any activity wrongly registered on the member’s EuroBonus account. For avoidance of doubt, such correction could also affect membership level and related benefits.
2.6 Points and benefits (including give away cards) are personal and can under no circumstances be sold, transferred, combined, inherited, refunded in cash or used for other purposes than within the EuroBonus program unless otherwise stated by SAS. In case of misuse, points, benefits and documents can be confiscated. Passengers can be refused access to the plane or hotel. If a trip has commenced, the passenger can be charged full price for the remainder of the trip.
Exception: Members with registered home address in Denmark may request cash refund of own points according to the Danish Act on Payment Services and Electronic Money (Payment Act). SAS will charge a fee, currently DKK 100, per cash refund. The conversion rate is set by SAS and may vary from time to time and is available upon request. Such cash refund requires written request to SAS EuroBonus, P. Box 150, 2770 Kastrup, Denmark. SAS’ liability in case of loss or misuse of EuroBonus points belonging to members with registered home address in Denmark is governed by §§61-62 in the Payment Act.
2.7 Members can use their points and take advantage of offers/benefits as soon as they have sufficient valid points in their EuroBonus account, provided that at least one (1) point-qualifying activity is performed in addition to welcome/introduction bonuses. Points are valid for an additional four years after the qualification period during which they were earned. After this deadline, the points become null and void.
2.8 Members who belong to several different bonus programs can collect points and service benefits only with one program for each leg of a flight, hotel stay, car rental or other activity, unless otherwise stated. When the points are registered, they cannot be transferred to another program.
2.9 During a hotel stay, points can be earned only for one room by one person at one time.
2.10 Combined EuroBonus and payment card must be used for payment in order to earn points for purchases through the card.
2.11 The member does not earn points for tickets, and services bought, but not used, and/or for products that have been refunded.
2.12 If a member does not earn any points for 24 months, SAS has the right to terminate the membership provided the member has no valid; usable points in his/her EuroBonus account.
3. Using points
3.1 Unless otherwise stated by SAS, points and benefits can be used only by the member personally or his/her closest family.
3.2 Members/legal guardians must ensure that personal login details are not used illegally. SAS is not liable for any consequences of illegal use of personal login details. Members/legal guardians are liable for any use of the points and benefits whether the member or another person is using them. Misuse is defined in Section 1.7. Tickets and documents are sent only to the member’s registered address/email address.
3.3 The number of offers is limited and can be used provided availability. Seats, rooms, cars etc. can be available for regular purchase even though not available for points/special offers. Some services/products and/or service benefits do not apply to trips paid wholly or partly with points.
3.4 Points cannot be used in combination with cash, discount offers, coupons or other special offers, unless otherwise stated by SAS. In case of rebooking and/or cancellation, only valid points are transferred back to the EuroBonus member’s account (expired points cannot be reused) keeping their original expiry date.
3.5 Only bookings made online can be cancelled online. Valid tickets/documents for cancelled offers must be returned to SAS to obtain a refund. When booking or making changes to offers, the member/legal guardian must take into account the opening hours of SAS EuroBonus and/or SAS’ business partners and/or allow time for enabling delivery of the documents/items. Documents that are stolen or lost before the trip or before the offer should be used, are replaced if possible. Charges and fees may apply.
3.6 Points can be used as payment for tickets/vouchers issued only by SAS and in some cases by SAS' business partners. Points can be used to purchase a Regular ticket wholly or partly or to purchase a EuroBonus award ticket. Different rules apply for Regular tickets and EuroBonus award tickets as described in Section 3.7 below. Travel agencies are not entitled to issue tickets/vouchers or similar in exchange for points.
3.7 Unless otherwise stated by SAS: For a Regular ticket, paid wholly or partly with points, the rules for the Regular ticket apply as described in the fare rules provided when booking the Regular ticket. The rules for EuroBonus award tickets are described below. For EuroBonus award tickets and offers the following applies: - - Maximum ticket validity and advance booking is 330 calendar days. - If the departure and return destination are not the same, the number of points is calculated on the destination in the point table that requires most points. - Points cannot be transferred back after an activity has commenced, and a return trip cannot be rebooked or refunded. - Tickets and offers can be cancelled up to one (1) business day before they should have been used and valid points transferred back to the paying members EuroBonus account. - Rebooking of tickets and offers are, provided the points are still valid, allowed up to one (1) business day before the offer in question must be used (expired points cannot be reused). - If less than one (1) business day before the EuroBonus trip, or arrival at the hotel, the points are not transferred back to the paying member’s EuroBonus account in case of cancellation. - If a member or other person using the member’s points falls ill less than one (1) business day before a EuroBonus trip, a doctor’s certificate is required for rebooking or for a new ticket/voucher to be issued. This applies provided the points are valid. Expired points cannot be reused. In case of changes or if new documents are required SAS EuroBonus must be contacted. – If an award ticket is booked in different award classes – the number of points is calculated according to the point table that requires most points.
3.8 In some countries special rules apply for the taxation of benefits within the framework of bonus programs. These rules are defined by the legislators and apply to bonus programs in general in all airlines, hotel chains, etc. Questions on this issue should be addressed to the national tax authorities. SAS accepts no liability for the individual member's tax obligations in connection with the EuroBonus program. Members intending to earn points for activities paid for by their employer must, in some countries, notify their employer of this in advance. Points earned through business travel cannot be used for private purposes without the employer´s permission. Please note that according to Swedish and Norwegian law, state employees may not make private use of points for flight travel, hotel stays, car rental or other activities that are paid for by their employer. In principle, the same rules apply to Swedish and Norwegian public-sector employees.
4. Personal information
4.1 By enrolling in the EuroBonus program (online or otherwise), signing the EuroBonus card or use of the membership number/card the member/legal guardian consents to SAS registering and processing the personal information on members and members’ activities and communicating with members according to what is set out in this Section 4. SAS will not register or process any sensitive personal information within the EuroBonus program.
4.2 SAS registers and processes the following personal information on members and members’ activities, collectively the “personal information”: - the personal data submitted when applying for EuroBonus membership and/or updating the EuroBonus membership account; - all details collected by SAS and SAS’ business partners regarding travel, hotel and car rental purchases, including origin and destination for the trip, carrier, type of tickets, duration of stay, name and location of the hotel, type of room, car rented, rental time, time of purchase and amounts paid; - all details regarding other purchases or activities entitling the member to earn or use points, including the items purchased, time for the purchase and amounts paid; - demographic data obtained from SAS’ business partners and external sources including, but not limited to, information on home ownership, members of household and vehicle ownership.
4.3 SAS may also pool personal information collected by SAS with personal information obtained from SAS’ business partners and external sources.
4.4 The personal information is registered and processed for the following purposes: (i) to administer the EuroBonus membership and points earned and used, (ii) to manage and carry out bookings, (iii) to analyze customer behavior, (iv) to evaluate and improve SAS’ and SAS’ business partners’ business, (v) to update members’ address and contact information and cancel/block EuroBonus accounts of deceased members, (vi) to compile offers and activities alone or together with SAS’ business partners and (vii) to provide customer oriented marketing of SAS’ or SAS’ business partners’ products and services by SAS or SAS’ business partners.
4.5 All personal information regarding the member is retained by SAS for one year after the last of the member’s earned points expire (the member’s points expire four (4) years after the qualification period during which they were earned) or the membership is terminated, whatever occurs first. Personal information regarding travel, hotel and car rental purchases and other purchases will only be processed for the purposes set out in Section 4.4 (iii)-(vii) for one year from the date it was first collected or subsequently updated.
4.6 Personal information can be shared with SAS’ business partners in order to coordinate special offers and activities. SAS’ business partners may then pool the personal information received from SAS with its own personal information. The relevant SAS business partner is the data controller and legal person responsible for the handling of that personal information.
4.7 Personal information shared within the SAS group or with SAS’ business partners can be transferred to countries that do not belong to the European Union or the European Economic Area.
4.8 SAS and SAS’ business partners may use post, phone (including mobile phone and SMS), email, social media and other digital channels to communicate with members. SAS and SAS’ business partners may send promotional communications to members concerning their respective products and services through the aforementioned means of communication. Communication with members less than 18 years of age will be used by SAS only to confirm the services/offers used. Any other direct communication with members less than 18 years of age will take place only by post and will be addressed directly to the legal guardian. The member/legal guardian can at any time decline to receive marketing from SAS and SAS’ business partners by using the links in the relevant digital communication or by contacting SAS EuroBonus.
4.9 Scandinavian Airlines System Denmark-Norway-Sweden (SAS) is the data controller and legal person responsible for personal information in accordance with applicable legislation on personal information. The member/legal guardian is entitled to receive information on the respective member’s personal information processed by SAS by contacting SAS EuroBonus. The member/legal guardian is also entitled to request that SAS corrects or deletes information that is incorrect or incomplete. The member/legal guardian can request that personal information is not used for direct marketing purposes by contacting SAS EuroBonus.
5.1 Except as provided for in any applicable mandatory law, SAS has no responsibility and shall not be liable for any cost or other damage incurred by the member except as expressly stated in these membership terms and conditions. Further, SAS is not liable for any cost or damage incurred by anyone else than the member. All services and benefits within the EuroBonus program and/or paid with points are subject to the membership terms and conditions applicable for such services and benefits.
5.2 SAS is responsible only for the part that involves the SAS flight itself in accordance with SAS conditions of carriage and service terms. All arrangements, benefits and services in addition to the SAS flight are beyond the responsibility of SAS.
5.3 Applicable fees, taxes and charges e.g. service fees, airport taxes, local taxes etc. are paid by the member/legal guardian and charged separately. If the member/legal guardian fails to pay or questions the requirement to pay such fees, taxes or charges that accrue to SAS, points cannot be used for the flight/activity in question until payment has been made.
5.4 Occasionally, EuroBonus members receive special offers. These can be of limited duration or number, for certain markets and for specific groups of members. Registration can also be necessary to be able to take advantage of these offers.
5.5 Legal guardians of members less than 18 years of age are responsible for ensuring that the minor follows the applicable membership terms and conditions. Legal guardians are also responsible for minors’ use of trips, offers and benefits.
5.6 SAS reserves the right to change these terms and conditions at any time. The EuroBonus program content, service benefits, rules regarding points and totals as well as other information displayed on the EuroBonus web site only apply until further notice. SAS communicates changes to applicable rules as soon as possible, including rules on earning and using points and consequences for new points, points already earned and activities. Information will take place through at least one EuroBonus communication channel, mainly via the EuroBonus web site. New rules, charts, levels etc apply without exceptions from date set. Members/legal guardians must keep themselves informed of applicable rules. SAS will provide information on changes at the member’s request.
5.7 The member/guardian can at any time request termination of the membership.
5.8 SAS is entitled to terminate or replace the EuroBonus program with one month’s notice. If the EuroBonus program is terminated due to legislation, court orders, orders from public authorities or the like, the EuroBonus program can be terminated immediately without notice and earned points will expire immediately without compensation of any kind.
5.9 If a SAS’ business partner is declared bankrupt, or is otherwise unable to fulfill its undertakings towards SAS or EuroBonus members, retroactive claims cannot be made and SAS will determine how and if points for booked but unused trips are transferred back to the members’ EuroBonus account.
6. Disputes and applicable legislation
6.1 To the extent permissible by local law or regulation these membership terms and conditions shall be governed by and construed in accordance with Swedish law. SAS and the member submit, to the extent permitted by local law or regulation, to the non-exclusive jurisdiction of the district court of Stockholm to resolve any dispute that may arise out of these membership terms and conditions. 6.2 Any provision of these membership terms and conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected. 6.3 These membership terms and conditions replace all previous versions thereof.