You probably know most things about flying with us. But here’s some helpful information to make your travel even easier.
24-hour money back guarantee
At SAS, you can book your trip without thinking twice since you can always change your mind.
- If you book on our website or through SAS Sales & Service, you enjoy a 24-hour money back guarantee. This means that you can cancel your trip free of charge within 24 hours of booking and get a full refund. Cancel the trip under My trips. Retrieve your reservation and select Cancel booking. Observe that for cancellations within 24 hours, the amount is normally not charged, only reserved. The reserved amount will be released immediately, depending on the card dealer. If the amount is charged, it will be refunded to the same card. It takes normally 3-5 banking days before it shows on your statement.
- If you book your trip less than 24 hours before departure, you can cancel it up to 12 hours before the flight and get a full refund.
- The 24-hour money back guarantee applies if you cancel your entire trip. If you change your ticket within 24 hours, different rules apply based on the ticket type.
- If you change your ticket and then cancel your trip within 24 hours of booking, you’ll get a refund for the price of the ticket, but not for the price of the change. If you change a non-refundable ticket to a refundable ticket and then cancel the trip, only the price difference between the original booking and the new booking will be refunded.
- If you buy cancellation insurance from Europ Assistance when booking at sas.se and then cancel your trip, Europ Assistance will automatically refund the insured amount within 7 to 10 days.
- Tickets for SAS flights not purchased directly from SAS must be canceled and refunded by the vendor.
Cancellations and refunds
For cancellation within 24 hours of booking, please refer to the 24-hour money back guarantee above.
If you booked your trip on our website or through SAS Sales & Service, you can cancel your booking below. The request will be processed within 7 days. If you're canceling part of a trip, the refund will be carried out when the trip is completed.
* US: International surcharge. Japan: Fuel surcharge.
- Tickets for SAS flights not purchased directly from SAS must be canceled and refunded by the vendor.
- To cancel car rentals, hotel bookings and combined flight and hotel bookings, please contact the vendor.
- You can cancel award trips up to 24 hours before departure. Just log in and find your booking under My trips. Then select Cancel booking. The trip will be canceled and any refundable taxes will be credited to your account within 3 to 4 business days. Any valid EuroBonus points will be automatically returned to your EuroBonus account. If you booked through SAS Sales & Service, just use the form below.
Order receipts
We’re always happy to help you manage all aspects of your travel. If you need a receipt, you can order a booking confirmation that will be sent to the email address in your booking. If you’d like receipts for travel booked during a specific period, just use the form below.
How’s our site?
We're constantly working to give you the best digital experience possible. So if there’s anything you think we can do better, just tell us and we’ll do everything we can to make it right.
Online Dispute Resolution
You can find a list of the relevant authorities that ensure the legal rights of travelers here. The European Commission also provides a platform for Online Dispute Resolution (ODR). If you disagree with a SAS decision, you're welcome to use the Online Dispute Resolution platform.
