General terms and conditions

Seller is Scandinavian Airlines System Denmark- Norway-Sweden, a consortium established under the laws of Denmark, Norway and Sweden, and having its principle office at Frösundaviks allé 1, 195 87 Stockholm, Sweden” (”SAS”). The terms "we", “our” or "us" refers to SAS. The terms "you", "yours" and "your" refer to the person who accesses this website and or enters into the agreement with SAS.

These terms and conditions are valid for consumer purchase of airline tickets from our website, as well as the use of our website. Whenever a written information is required, this is fulfilled by the use of letter and email. Please review these terms and conditions carefully before using our website and/or purchasing airline tickets from our website. Your use of our website indicates your agreement to be bound by these terms and conditions in consideration of the access provided to the website. We would also like to inform you that by purchasing airline tickets, special regulations apply. More information about these conditions is found in our Conditions of Carriage and in the European Civil Aviation Conference's Airline and Airport Voluntary Commitment to Passengers.

Your order will be handled by our server (computer). An automatic order confirmation will be sent to you when we have received your order. Please read the order confirmation carefully and check whether it is in compliance with your order. Please note, however, that published reduced fare airline tickets may be sold out by the time you try to place your order.

All tickets sold on our website are delivered as electronic tickets (e-ticket). An e-ticket is issued immediately after your booking. An email will be sent you containing your reference code and ticket number as well as your flight details immediately after your e-ticket has been issued.

You can cancel your ticket and receive a refund in accordance with the terms and conditions of your ticket.

The fare may be displayed as price per flight leg, fare per person or fare excluding tax where the display of the fare including all taxes and fees is not possible or where this is related to the appropriate information on that specific page. The total fare, however, includes all government taxes, airport taxes and a service fee. The total fare will be shown before final confirmation.

Tickets must be paid by credit card. The total fare of your ticket(s) will be reserved on your credit card upon booking. SAS takes no responsibility for your booking if, for any reason, it proves impossible to reserve the total fare at the time of your booking. In this case, you will be notified of a cancellation of your booking by email. Your credit card will be charged the total fare shortly after the reservation is made.

For each flight itself that relates to an airline ticket purchased on our website, we refer to relevant legislation as well as to our Conditions of Carriage.

• Personal data means any information relating to you as a natural person and through which you can be identified directly or indirectly, such as your name, photo or ID number.

• We are committed to protecting your privacy and only process personal data in accordance with the applicable data protection legislation. How we process your personal data depends on whether you are a member of the EuroBonus program or are a Profile Account holder or a traveler without any particular membership or account with us.

• We have aimed at describing how we process personal data as transparently and clearly as possible in the below privacy policies. We invite you to read the policy applicable to you thoroughly and to contact our Data Protection Officer at [email protected] if you have any questions.

• If you are a member of the EuroBonus program, please see our Privacy Policy for EuroBonus members. If you hold a Profile Account, please see our Privacy Policy for Profile Account holders. If you are a traveler without any particular membership or account with us, we will process your personal data as described below and in our General Privacy Policy.

We use cookies to enhance your browsing experience on our website. For information on which cookies we use and how, please see our Cookie policy.

When you’re visiting our website, you agree to our Website Terms of Use. Please review them carefully.