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    • Cancellation & refund

      If you booked your trip on our website or through SAS Customer Service, you can cancel your booking and apply for a refund below.

      If you've booked a round trip ticket and only want to fly one way, you will get a refund for the part not used, according to the terms of your ticket. For cancellation within 24 hours of booking, please refer to the 24-hour money back guarantee.

      Your refund will be calculated based on the ticket rules and conditions of carriage.

      Due to the situation with COVID-19 we’re offering customers traveling in the coming weeks to cancel their booking and receive a voucher in the value equivalent to their original booking. The voucher is valid for 12 months from the date of issue. It can be used to book a new flight to any of our destinations or to buy travel extras.

      Read more about the terms to receive the voucher

      Detailed information

      • Tickets within Europe
      • Tickets to/from Asia and US
      • Exceptions
      • Cancel trips booked with EuroBonus points
      • Cancel booking due to rejected Visa
      • Cancel booking due to death in family