Award rules & service fee

  • Unless otherwise stated, points can be used by people with whom the member has a close relation, e.g. family and relatives. 
  • Children 2-11 years get a 50% discount on award flights on selected partners. Infants (up to two years old) travel with you free of charge.
  • Flight awards can be booked up to departure provided that the trip can be booked to/from  e-ticket destinations.
  • Flight awards can be booked online with SAS, Wideroe and Estonian Air.
  • All other flight partners must be booked through Member Service.
  • If outward and homeward travel differs the higher applicable number of points, according to the flight award chart, always applies.
  • One stopover on the outward and return journey is permitted on SAS intercontinental routes.
  • You can book flights in SAS Go, SAS Plus or in SAS Business and you can also mix classes if this service is available. The points required split the difference - your EuroBonus account is charged with the normal number for each class, divided by two.
  • One-way award travel is available on SAS Group and on Star Alliance flights.
  • Rebooking of flight awards is allowed (date & time) up to one 24 hours before the outward departure time, provided that your points have not expired. Once you have started your award trip, return trip cannot be rebooked nor refunded.
  • You can change the time and date on your award flights online. To book to another destination, or change to a one-way ticket, call the telephone sales.
  • Cancellation of flight/hotel awards is allowed up to 24 hours before the award are to be used. Expired points cannot be reused.
  • Car awards, order car voucher online and then book your car of your choice through Avis or Hertz.
  • Hotel awards can also be booked online on selected hotel partners.
  • A service fee will be charged for cancellations and changes of awards via telephone, e-mail or fax.
  • Awards can only be issued by SAS i.e., not by travel agents or other partners.
  • SAS can cancel a award at any time if rules are violated.
  • The traveler must pay any applicable charges, such as airport taxes or fuel charges.

Service fee

The services available can be paid in Euro (or local currency equivalent).

  • New award reservations
    Members will be charged € 15* per person for booking upgrades, flight, car, hotel awards through their local Member Service. Silver, Gold and Diamond members do not pay any booking fee.
  • Change date or cancellations
    Award reservations will be charged € 15 per person. Remember, awards booked online can still be cancelled or rebooked online without a fee (except confirmed upgrade).
  • Lost your EuroBonus membership card
    Order through local Member Service will be charged € 15 per person, no fee apply online.

*Members resident in US and Asia & Pacific excluded.


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