Customer Care

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Contact Customer Care

Rebooking travel or changes/questions regarding a future trip
Click here for telephone numbers and opening hours of respective markets

Read here or call +45 3232 3260 if your baggage is missing.
Read here if your baggage has been damaged. In order for Customer Care to help you, you will need your baggage file report number.

Forgotten items onboard
About lost & found

Refunds of unused tickets and/or unused extra baggage
About refunds

If you are missing EuroBonus points or have other EuroBonus questions
Retro registration of points

Read more about EuroBonus or call your respective market

Technical problems on or with our mobile services
Submit error report

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