We provide assistance to passengers with reduced mobility or special needs
We publish information on the services we offer in order to provide assistance to passengers with reduced mobility or special needs in a manner compatible with applicable safety regulations and EC regulation, 1107/2006. In order to give our passengers the best possible help and in accordance with EC regulation 1107/2006, we require information regarding your need for assistance no later than 48 hours before departure so we can inform the responsible managing body at the airport(s) about the assistance needed.
Watch this video from EC about the regulations
If your booking is made later, we will make all reasonable efforts to provide the service required. In this case, we cannot guarantee that service will be provided.
If no other time is stipulated in writing, passengers with reduced mobility must be at the check in counter no later than one hour prior to departure time. If the passenger chooses a meeting point, the stipulated time is two hours prior to departure time.
If you require assistance in connection with your travel, please contact SAS Customer Contact Center.
PRM rules for flights to and from United States
Rules concerning people with reduced mobility, PRM, US DOT 382: ACAA regulations
- The rules are found on pages 27683-26687 of above document.
- Address to American authorities will be found at pages 27673 of above document.
- If you need to contact a complaints resolution official:
Before travel: +45 32 32 68 98
At the airport: Duty manager
After flight: Contact Customer Care
You are allowed to bring both a collapsible and a power driven wheelchair as baggage free of charge. If you have difficulty getting to or from the aircraft and need our help we are happy to provide you with a wheelchair and assistance from check-in to arrival. Below are some guidelines as to what you can expect from us.
Please note that a wheelchair powered by a spillable battery has to be sent as cargo.
Handling advice for wheelchairs
A special in-flight wheelchair is available onboard A330/A340 aircraft for passengers with reduced mobility traveling with an escort. In the interests of safety, crew members are not authorized to lift passengers between cabin seat and wheelchair or be of assistance during a visit to the lavatory.