Traffic Information
SAS is operating its flight program according to schedule. Please note that irregularities may occur due to high concentration of volcanic ash in the airspace (zone 1). For latest update, please go to Flight status information.
Reimbursement of extra expenses due to flight irregularities following the Icelandic volcano eruption
Following the EU regulation, EC261/2004 we are able to assist our customers with reimbursement for extra accommodation costs as well as meal costs.
In order to be able to assist you with reimbursements of these costs, we kindly ask you to provide us with the following information:
• Name, address, phone number and e-mail
• Number of travellers in your party
• A specification of your extra costs supported by original receipts
• Bank account (including IBAN and Swift code)
• Original flight number and departure date
• Actual flight number and departure date
Please send this information to your country of residence:
Sweden
SAS Scandinavian Airlines
Customer Relations
Dept STOSK
195 87 Stockholm
Sweden
Norway
SAS Scandinavian Airlines
Customer Relations
Dept OSLSK
0080 Oslo
Norway
Denmark
SAS Scandinavian Airlines
Customer Relations
Dept CPHSK
P.O Box 150
DK-2770 Kastrup
Denmark
Any other country
SAS Scandinavian Airlines
Customer Relations
Dept STOSN
SE-195 87 Stockholm
Sweden
We do apologize for the fact that it might take a little longer than normal to get back to you. For any other possible claims we recommend you to contact your travel insurance provider. If you have questions about regulations and compensations please contact Customer Relations in your country of residence, please click here.