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FEEDBACK & COMPLAINTS


  • Happy? Want to complain? Entitled to compensation? Tell us your opinion here.

BAGGAGE


  • We care about your valuables. Click here for delayed baggage & here for damaged baggage.

LOST & FOUND


  • Forgot your child's toy on board or something else? Click here


REFUND


  • You can claim partly or fully unused tickets if they are refundable here.

EUROBONUS


  • Learn more about EuroBonus, our frequent flyer program - click here.

TECHNICAL ERROR


  • Technical problems? Tell us more here and we'll do our best to fix it.


BEFORE TRAVEL


  • Have some questions before you go? Call us and we'll do our best to assist.

GOT AN IDEA?


  • Share your ideas about the airline industry with us - many thanks!
 

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