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- Locating and delivering your valuables
If your baggage does not arrive at your destination airport,
go to the Arrival Service counter in the baggage hall and fill out a baggage report. Remember to show the baggage receipts you received at check-in/bag drop.
If you include your mobile phone number
in the baggage report, we will update you by SMS when your baggage is found.
We can provide you with a simple overnight kit
at most airports if required.
In most cases, baggage arrives within the same day.
As soon as the baggage is found, we will contact you to discuss when and where to deliver the baggage.
You can follow the search for your baggage
, our baggage search system. For more information and to update your baggage report, contact Arrival Services or update your own baggage report on WorldTracer.
If you have reported a baggage delay at the airport, you can search for it with the SAS/ WorldTracer Internet baggage tracer.
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