SAS Group's fleet consists of several different types of aircraft of varying sizes. Depending on the type of aircraft, there may be restrictions regarding access to assistive devices or equipment for use or in consideration of space for passengers. The aircraft type can also restrict and/or render impossible the transport of customer equipment or baggage as cargo.
To facilitate your journey with such assistive devices or equipment that requires additional space due to weight or size, please inform us at the time of booking. This allows us to ensure a trouble-free trip for those who need assistive devices or equipment. At the same time, you have the option of reserving your seat onboard the flight.
For safety and/or other operational reasons, it may be necessary to use a different type of aircraft than originally planned. You will be informed at the time of booking. If such a change of aircraft makes it impossible for you to travel with your assistive device/equipment, we will offer another alternative for your trip.
We offer wheelchair assistance at all airports and wheelchairs onboard intercontinental flights. You can bring a collapsible or motorized wheelchair for free if it does not exceed SAS' size limits for wheelchairs. Please contact SAS Customer Contact Center for more information.
Motorized wheelchairs with spillable batteries must be shipped as cargo. If you have difficulty getting to and from the aircraft and need assistance, we can provide a wheelchair and assistance from check-in to arrival.
To ensure that you get the help you need, we ask that you register your wheelchair in your reservation no later than 48 hours before departure.
Book assistance in connection with your trip here
If you need walker assistance, it is treated like a wheelchair. You can bring your walker to the gate, after which it is loaded under the same rules that apply to wheelchairs.
Onboard all our SAS flights, cabin crew are not authorized to:
- lift or carry you
- assist you with your meals
- administer or supervise your intake of medication
- provide you with assistance in using the lavatories
On our A330 and A340 aircraft that primarily fly intercontinental routes, there is a special wheelchair available for the use of passengers with reduced mobility.
If you are ordering assistance for a passenger who needs a wheelchair, you must provide a code indicating the mobility of the passenger:
|WCHC (cabin) || |
Passenger completely immobile. Requires wheelchair to/from aircraft and must be carried to/from cabin seat.
A travel companion is required if the total flying time exceeds four hours and double connecting time applies at transfer point.
|WCHS (steps) ||Passenger cannot ascend/descend steps, but is able to move to/from cabin seat. |
Requires wheelchair for distance to/from aircraft and must be carried up/down the steps.
|WCHR (ramp) ||Passenger can ascend/descend steps and make own way to/from cabin seat, across ramp, finger dock or to/from mobile lounge as applicable. Passenger requires wheelchair for distance to/from gate. |
SAS Medical Sales
Tel: +45 32 32 68 98
Fax: +45 32 32 64 72
Monday-Friday 9am-12pm CET