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Special assistance

- extra help when you need it


  • We offer special assistance to passengers with reduced mobility or special needs with full respect for their dignity and comfort.




REDUCED MOBILITY


  • You can bring your wheelchair onboard at no additional charge.
    Read more

OXYGEN


  • Need oxygen or  medical equipment onboard? Please book it in advance.
    Read more

WITH AN ASSISTANT


  • For your own safety, you may need to travel with an assistant.
    Read more



PATIENT TRANSPORT


  • Ensure a safe and comfortable flight.
    Read more

MEDICAL CONDITIONS


  • Feel sick? Check if you satisfy general health criteria to fly.
    Read more

SEAT RESERVATION


  • We are happy to help you to find a suitable seat. Please tell us in advance!
    Read more



WITH A SERVICE DOG


  • SAS welcomes your service dog in the cabin at no additional charge. Let us know if you plan to travel with the service dog.

COMPENSATIONS


  • You can apply for compensation if your mobility equipment or assistive devices has been damaged or lost.**
    Click here to apply

FEEDBACK & COMPLAINTS


  • Happy with your flight? Want to complain about your travel? Tell us here.

  • We publish information about the services that we offer to passengers with special needs and reduced mobility in accordance with relevant safety regulations and EU Regulation 1107/2006.
     EU Regulation 1107/2006



  • *If your booking is made within 48 hours of departure, we strive to assist you as best as we possibly can. However, we cannot guarantee assistance if you book less than 48 hours before departure.
    **Compensation is according to the SAS Conditions of Carriage. Fragile and valuable items will not be reimbursed.

 
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