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Cancel & refund
booked your trip on the SAS websites or through the SAS Customer Contact Center by phone
, you can cancel your booking here. The inquiry will be processed within 7 days, but if you are cancelling a part of the trip, the refund will be done when the trip is completed.
A journey booked on flysas.com
within the last 24 hours
can be cancelled online through "
." Retrieve your reservation and select "Cancel booking" at the bottom. The money will be refunded to your account/credit card within 3-4 business days.
SAS Business & SAS Plus tickets are generally refundable.
Only taxes & fees are refundable for SAS Go tickets (fuel surcharges are non-refundable).
Tickets with SAS not purchased directly from SAS must be cancelled and refunded from where they are purchased.
Fill out the fields with the requested information. Other information cannot be processed.
Information about your reservation
Country of purchase
* Booking reference (6 characters)
* Ticket number (i.e. 117 1234567890)
* Are you cancelling all passengers in this booking?
If no, please fill in name(s) of passenger(s) to be cancelled:
Lastname / Firsname
* Are you cancelling the whole reservation?
If no, what part of the journey do you want to cancel?
Only outbound journey
Only return journey
* My booking is done via SAS:
Customer Contact Center
Select Travel Pass number
Please select which Travel Pass number to use
User has no TP/TPC account
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