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Confirmed upgrade award on Star Alliance - terms & conditions

  • An eligible flight in a valid class must be booked and confirmed in the reservation.
  • Can be booked up to 24 hours prior to respective flight departure.
  • The reservation must be ticketed, irrespectively if it is an e-ticket or a paper ticket.
  • The original class booked applies as the basis for points regardless of upgrades.
  • The same number of points is required for upgrades, whether the passengers are adults or children.
  • Codeshare, here is an example, if the ticket is bought on SK 3611 (marketing flight number) and Lufthansa is the operating carrier, upgrade cannot be performed on SK 3611.
  • Maximum two flights and four passengers can be upgraded in one reservation.
  • Upgrade to the next premium cabin only and not possible on codeshare flights.
  • Member will earn points according to the original reservation.
  • Member, paying for the upgrade with points from his/her account does not need to participate in the journey.
  • The traveller receives travel/service benefits based on upgraded class, e.g. check-in counters, priority baggage, baggage allowance and lounge access.
  • Changes cannot be performed online, member must contact each operating airlines call centre.
  • Changes of a confirmed upgrade, without loosing expired points, can only be done to another flight with the same airline/date/routing (same airport codes).
  • For changes to another airline/date/routing, a cancellation must be performed and a new reservation must be made.
  • The Star Alliance Upgrade Award is based on segment by segment. Note, traffic between/within zones may not always be operated by Star Alliance.
  • For cancellation and rebooking please contact the operating carrier directly.
  • Capacity restrictions apply and upgrades from certain types of fares are not permissible.
  • Not all participating airlines allows upgrade for infants.
  • Number of seats available is limited.
  • Note! Not available at gate on standby basis.

...and when you fly with Scandinavian Airlines

  • Confirmed upgrade is valid from the booking classes B, S, Y class to SAS Business class
    on Intercontinental flights.
  • Not valid on domestic and Scandinavian, to/from Finland nor on other European routes.
  • Not valid for Travel Pass/Travel Pass Corporate reservations.
  • Not valid on reservations made for points on regular tickets.
  • Infants are permitted and free of charge.
  • Standby upgrade at gate for points is still available, click here for more information.
  • The same number of points is required for upgrade on SAS, whether the passengers are adults or children.
  • Changes or cancellations cannot be done online, you must contact Member Service and a service fee will apply.
  • Number of seats available is limited.

 
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