We provide assistance to passengers with reduced mobility or special needs
We publish information on the services we offer in order to provide assistance to passengers with reduced mobility or special needs in a manner compatible with applicable safety regulations and EC regulation, 1107/2006. In order to give our passengers the best possible help and in accordance with EC regulation 1107/2006 we need information regarding your need for assistance at the latest 48 hours before departure, so we can inform the responsible Managing Body at the airport(s) about the assistance needed.
Watch this video from EC about the new regulations.
If your booking is made later, we will make all reasonable efforts to provide the service required. In this case we cannot guarantee that this can be done successfully.
Passengers with reduced mobility need to present themselves at the check in counter in good time before departure. If no other time is stipulated in writing the passenger need to present him- or herself at the check in counter no later than one hour prior to departure time. If the passenger chooses a meeting point the stipulated time is two hours prior to departure time.
If you require assistance in connection with your travel please contact SAS Sales & Services.
New rules concerning PRM on flights to and from United States
New rules concerning People with reduced mobility, PRM, US DOT 382. From May 13 2009, new rules come into force for passenger travelling on flights to and from United States. SAS are already fulfilling this requirement and are just doing some minor changes in their procedures. The regulation are available below.
- The rules will be found on pages 27683-26687 of above document.
- Address to American authorities will be found at pages 27673 of above document.
- If you need to contact a Complaints Resolution Officials:
Before travel: +45 32 32 68 98
At the airport: Duty manager
After flight: Customer Relations
You are allowed to bring both a collapsible and electric wheelchair as baggage free of charge. If you have difficulty getting to or from the aircraft and need our help we are happy to provide you with a wheelchair and assistance from check-in to arrival. Below are some guidelines as to what you can expect from us.
Please note that a wheelchair powered by a spillable battery has to be sent as cargo.
Handling advice for wheelchairs
A special in-flight wheelchair is available onboard A330/A340 aircraft for passengers with reduced mobility traveling with an escort. For safety reasons, crew members are unauthorized to lift passengers between cabin seat and wheelchair or be of assistance during a visit to the lavatory.