Update your delayed baggage report with new details
If your baggage for some reason has not followed your itinerary, the baggage tag number is used in the search process. If the baggage tag has been torn off, we will need more information about the contents of your bag as well as the brand. We also ask that you contact SAS arrival service where the report was made , if you need to update or change any of your contact information.
We appreciate that you may need some basic necessities while your bag is being located. Your purchases should be in proportion to the time that your baggage has been delayed. Please save your receipts and forward to SAS Customer Relations for reimbursement. Receipts can be mailed, faxed or sent via email, using our claim form. If sending via mail, please use this postal address.
If your baggage has not been located after 21 days, we will settle your baggage claim in accordance with our Conditions of Carriage. Please fill in the delayed baggage form found below and send it together with your baggage receipt, and delayed baggage report to SAS Customer Care. If you have the possibility you can scan them and send them via our claim form, if not, please use fax number or postal address.
Passenger property claim form
Information about your baggage via SMS
When you contact the Arrival Service at the airport, please provide your mobile number in the baggage report. We can update you by SMS when your baggage is found, as well as when it arrives at your final destination.