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Terms and conditions

These conditions of sale are valid for consumer purchase of airline tickets from flysas.com.

These conditions of sale, together with your order, and as confirmed by email, constitute the contract between the parties involved.

You must be 18 years of age in order to  purchase airline tickets on flysas.com and use this website in accordance with all terms and conditions herein.
 
Consumer purchase of airline tickets is regulated in the following Norwegian Acts:

  • Norwegian Marketing Control Act of 16 June 1972 no. 47;
  • Norwegian Contract Act of 31 May 1918 no 4;
  • Norwegian E-Commerce Act of 23 May 2003 no 35.

The links above will provide more detailed information  as to your rights and obligations as a consumer. Please note that these Acts are only available in Norwegian. 
Whenever a written information is required, this is fulfilled by the use of fax, letter and email.

We would also like to inform you that by purchasing airline tickets, special regulations apply. More information about these conditions is found in Scandinavinan Airlines System ("SAS") General Conditions of Carriage and in ECACs Airline and Airport Voluntary Commitment to Passengers.

Parties involved

Seller is Scandinavian Airlines System (”SAS”), Oksenøyveien 3, Fornebu, Norway, postal address 0080 Oslo, Norway, telephone (+47) 67597000, and the terms "we" or "us" refers to SAS. The terms "you", "yours" and "your" refer to the person who enters into the agreement with SAS.

Order

Your order will be handled by our server (computer). An automatic order confirmation will be sent to you when we have received your order. Please read the order confirmation carefully and check whether it is in compliance with your order. Please note, however, that published reduced fare airline tickets may be sold out by the time you try to place your order.

Delivery

All tickets sold on flysas.com are delivered as electronic tickets (e-ticket). An e-ticket is issued immediately after your booking. An email will be sent you containing your reference code and ticket number as well as your flight details immediately after your e-ticket has been issued.

Cancellation

You may cancel your booking and receive a full refund within 24 hours of having made the booking. If the ticket is already issued, you will receive a full refund. Please notify us as soon as possible by calling 05400/+(47) 915 05 400.

If you have made an obvious error in connection with your order on our website, you have the right to correct this error within 24 hours from the time you placed your order. In case your error is made less than 24 hours before departure, you have to inform us immediately by calling 05400 / (+47) 915 05 400. The same applies if you change your mind when you have ordered your travel less than 24 hours before departure.

Fares

The fare may be displayed as price per flight leg, fare per person or fare excluding tax where the display of the fare including all taxes and fees is not possible or where this is related to the appropriate information on that specific page. The total fare, however, includes all government taxes, airport taxes and a service fee. The total fare will be shown before final confirmation.

Payment

Tickets must be paid by credit card. The total fare of your ticket(s) will be reserved on your credit card upon booking. SAS takes no responsibility for your booking if, for any reason, it proves impossible to reserve the total fare at the time of your booking. In this case, you will be notified of a cancellation of your booking by email .

Your credit card will be charged the total fare shortly after the reservation is made.

Personal Data

All information collected from you throughout the booking process is handled according to the Norwegian Privacy Act.

During your visit to our website, our web server will save the IP address of your Internet provider, the website from which you are visiting us and which website you are visiting as well as the date and duration of your visit by default. SAS uses cookies to track the preferences of the visitor and to improve the design of its website accordingly.

We only handle personal data that you give to us and are necessary for allowing us to fulfill the agreement with you. When we also handle personal data in connection with other matters - for example, sending you information about special offers - we only do this if you have agreed to receive such information. Before you agree, you will be informed what the information is to be used for and by whom. We reserve the right to ask for your personal identification number in order to be able to check if you are entitled to credit or your date of birth to ensure you are over the age of 18.

Personal data will only be forwarded to a third party if:

  • You have given your explicit consent
  • When it is necessary in order for us to fulfill the agreement with you, or
  • We are obliged to do so acccording to Norwegian law.

During your flight

For the flight itself, we refer to relevant legislation as well as to our General Conditions of Carriage.

Conditions for using our website

The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information obtained from this website.

In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information on this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission
(ii) violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website
(iii) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or
(iv) deeplink to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission.

Applicable law and disputes

This Agreement, and any disputes arising out of or in connection with this Agreement, shall be governed by the laws of Norway.

The Parties shall seek to resolve any disputes arising out of or in connection with this Agreement amicably.  If attenpts of amicable settlement are unsuccessful, you may submit your claim to the Norwegian Complaints Board for Scheduled Flights ("Reklamasjonsnemnda for Rutefly").

However, if the claim is brought before the courts, the legal venue shall be Asker and Bærum District Court.

 

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